Ruth Cooper

Provide high-level administrative and operational support to Quality Group Leader and wider team, ensuring efficient coordination of compliance, governance, and reporting activities. Main responsibilities are:

• Coordinate and support governance activities, ensuring documentation and reports are prepared, reviewed, and delivered on time
• Review, improve, and maintain processes and documentation, ensuring alignment with business requirements
• Facilitate meetings, including agenda preparation, documentation, and follow-up actions
• Support business continuity and disaster recovery planning
• Perform risk assessments as required for infrastructure, applications, and support processes, documenting, and resolving any findings
• Support onboarding, training and mentoring of new team members
• Deputise for Quality Group Leader during absences, managing priorities, coordinating workloads and leading daily team stand-ups

• Delivered coordinated training programmes across organisation, working with departmental leaders to ensure compliance and operational readiness. Main responsibilities were:
• Coordinate training plans and schedules across departments.
• Produce monthly reporting and compliance metrics for senior stakeholders.
• Collaborate with leadership to develop and implement training strategies.
• Manage documentation and records within Learning Management System.
• Support audits by preparing and supplying required documentation.

• Supported Head of Quality in delivering governance, reporting, and administrative oversight of Quality Management System. Main responsibilities were:
• Administration of Quality Management System, including document management for Policies, Standard Operating Procedures, Work instructions, and staff training records.
• Support senior stakeholders with compliance reporting system improvements.
• Organise and support monthly governance meetings, including minute-taking and documentation control.
• Project team member for successful implementation of Electronic Quality Management System (MasterControl) for controlled document Management and Training. Worked as part of team to configure new system and UAT testing. Assisted with training for staff.
• Management of Approved Supplier list, Supplier Audits and Assessments, Internal Audits and Investigator Site Audits.
• Acted as Company Archivist Recording, distribution and archiving laboratory notebooks, performing new archive deposits and retrievals from archive upon request.
• Coordinate internal and external audits, ensuring inspection readiness.

• First point of contact to visitors, answering and screening calls, taking messages, hosting visitors. Keeping Reception area presentable. Main responsibilities were:
• Supported office operations, including procurement, logistics, and facilities coordination.
• Purchasing scientific journals and maintaining EndNote libraries.
• Managing company credit card reconciliations.
• Organising and tracking both UK and overseas couriers.
• Creating staff photographic security passes.

• First point of contact for visitors, ordering office and laboratory supplies and chemicals, support with all administrative tasks. Main responsibilities were:
• Provided administrative support to all colleagues.
• Supported Senior Leadership Team and Executive PA daily with diary coordination, inbox management, travel booking and meeting arrangements.
• Liaising with Board members to arrange UK and international travel, including flights, accommodation, and logistics.
• Managed expenses, credit card reconciliations, and invoice processing.
• Managed supplier relationships and procurement activities.
• Responsible for recording of company lab books and company archiving system.
• Coordinated company events with associated catering, transportation and accommodation.
• Responsible for administration of company long service awards scheme.
• Maintenance of Business Development databases using Salesforce.