Rachael Stanley
Summary
An established Office Administrator with 30 years of experience in customer service, financial processing, recordkeeping, data entry and other administrative functions. Skilled in liaising with customers and suppliers, addressing enquires and requests, and maintaining office supplies and equipment. Proven track record of coordinating communications, handling orders and managing multiple tasks whilst working under pressure.
Overview
31
31
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Finance and Administration Officer
Hi-Lite Signs Ltd
Louth, Lincolnshire
04.2019 - Current
- Experienced in using SAGE accounts software for book-keeping and financial reporting.
- Developed strong relationships with suppliers through effective negotiation techniques.
- Maintained accurate records to ensure regulatory compliance.
- Handled sensitive information confidentially as per data protection guidelines.
- Increased customer satisfaction by resolving issues.
- Received and processed stock using inventory management system.
- Completed data entry tasks whilst adhering to strict deadlines.
- Delivered front of house duties in a warm and professional manner.
- Managed phone calls, resulting in effective communication flow within the company.
- Provided clerical support including photocopying, scanning and information management.
- Initiated process improvements, elevating operational efficiency.
Company Secretary and Finance Director
P & R Technical Ltd
Cleethorpes, North East Lincolnshire
07.2008 - 04.2019
- Managed end-to-end accounts payable process, including vendor set-up, invoice processing and payment reconciliation.
- Managed financial transactions to ensure fiscal stability of the business.
- Analysed reporting to reconcile transactions, accounts and ledgers.
- Managed meetings, ensuring smooth operations.
- Organised and maintained filing system.
Career break to raise children
08.2004 - 07.2008
Procurement Officer
Novartis Ltd
Grimsby , North East Lincolnshire
12.1999 - 08.2004
- Liaised with suppliers to facilitate shipment of materials and stock, reducing lead times.
- Resolved disputes with vendors quickly, maintaining good working relationships.
- Maintained accurate records of purchases and pricing, ensuring transparency.
- Researched and purchased equipment and materials for company use.
- Maintained strong working relationships with suppliers and vendors to obtain favourable contract terms.
Banking Administrator
National Westminster Bank
Grimsby, North East Lincolnshire
10.1993 - 12.1999
- Assisted customers with their transactions.
- Handled customer queries and complaints effectively, resulting in enhanced customer trust.
- Managed the office correspondence, improving communication flow.
- Processed cheques accurately and efficiently.
- Carried out general clerical duties including ordering of cards and chequebooks.
- Investigated cases of fraud.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Enhanced data accuracy with diligent record keeping.
Education
A-Levels - English Literature and Business Studies
Matthew Humberstone School
Cleethorpes, North East Lincolnshire 09.1991 - 07.1993
Skills
- Proficiency in using office software and digital tools
- Excellent organisational and time management skills
- Strong communication and interpersonal skills
- Customer service expertise
- Administrative support
- Accounting and record keeping
- Ability to create, manage and maintain databases
- Good attention to detail
- Problem-solving experience
- Ability to handle confidential information
- Self-motivation
Affiliations
- Competing and coaching in lawn and indoor bowls
- Playing tennis
- Watching films
- Supporting local football teams, Grimsby Town and Cleethorpes Town
Certification
Full, clean UK driving licence
Current 'First Aid At Work' (St Johns Ambulance), including defibrillator
RSA word processing levels 1, 2 and 3
Adult safeguarding (New Skills Academy)
Experienced, proficient user of Microsoft Office Suite
Experienced, proficient user of SAGE accounts and payroll software
Level 1 bowls coaching certificate (Coach Bowls)
References
References available upon request.
Timeline
Finance and Administration Officer
Hi-Lite Signs Ltd
04.2019 - Current
Company Secretary and Finance Director
P & R Technical Ltd
07.2008 - 04.2019
Career break to raise children
08.2004 - 07.2008
Procurement Officer
Novartis Ltd
12.1999 - 08.2004
Banking Administrator
National Westminster Bank
10.1993 - 12.1999
A-Levels - English Literature and Business Studies
Matthew Humberstone School
09.1991 - 07.1993
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