Russell Griffiths
Undy,UK
Summary
Accomplished professional with extensive expertise in project management, stakeholder management, and team coordination within the telecom industry. Demonstrates proficiency in agile methodology, IT project delivery, and cross-domain IT solutions, ensuring seamless multi-vendor management and solution design. Skilled in risk management, change management, and escalation management with a strong focus on nuclear communications and security awareness. Proven ability to lead programmes and manage vendor relationships while maintaining professional integrity and resilience under pressure. Committed to driving process improvement strategies and achieving excellence in fast-paced environments with a focus on health and safety compliance.
Driven Project Manager with knack for strategic planning and problem-solving. Demonstrated proficiency in team leadership and communication, ensuring seamless project execution. Committed to delivering impactful results that drive organisational success.
Experienced project manager with focus on delivering complex projects within scope, time, and budget. Proven capability to lead cross-functional teams, streamline processes, and drive project success through strong communication and problem-solving skills. Adept at managing stakeholder expectations and mitigating risks to ensure project alignment with business objectives.
DV /SC Cleared
Overview
26
26
years of professional experience
23
23
years of post-secondary education
Work history
Project Manager
MOD
01.2025 - 09.2025
- Running the project on upgrading and Fact gathering on Current old Phone systems with roll out of Teams Voice, Cisco Call Manager and SIP upgrade. From ISDN and BT Norstar system.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed detailed project plans outlining scope timelines and resource allocation.
- Coordinated stakeholder meetings to ensure alignment and address project challenges.
- Upgrading Critical systems, Managing 3rd Party Contractors.
- Delivery Management, Focused Project Management and working with Stakeholders and Change Control on Critical service upgrades.
Voice Technical Co-Ordinator
AWE
07.2023 - 01.2025
- Working with the Business and the Voice Engineers I am the go between, deciding the paths to take in the Telephony/Radio environment, making sure all voice services are up to date and secure.
- Working with third party maintainers and onsite engineers to maintain and improve our services.
- Working with budgets and making key decisions that I was responsible for.
- Managed vendor relationships to ensure timely procurement of technical resources.
- Developed training materials and conducted workshops for staff on voice technologies.
- Documented processes and maintained accurate records of system configurations.
- Delivered technical support and troubleshooting for voice communication systems.
- Adapting to the Health and Safety on a Nuclear Weapons site.
- Ensuring all upgrades and patching are on time and not service affecting.
- Experienced in Solution Designs and Change Controls, also a zoning Policy that currently exists on our Nuclear Site.
- Developed and implemented training programmes for staff to enhance operational efficiency and technical knowledge.
Senior Project Manager
Claritas
07.2022 - 07.2023
- Working as a contractor I worked with Claritas on planning a Datacentre move of the voice services at Nuclear Power Station Sellafield.
- Responsible on All things voice related and their resilience and worked with third party maintainers before speaking to the business to agree.
- Developed and implemented project management methodologies to improve efficiency.
- Coordinated stakeholder meetings to align project goals and expectations effectively.
- Led cross-functional teams to ensure timely completion of complex projects.
- Facilitated risk management processes to identify and mitigate potential project issues.
Product Owner/ Project Manager
DVLA
11.2021 - 09.2022
- IT Back Office Product Owner at the DVLA. Specializing in Voice services.
- Was responsible to the Stake holders for the Back office Phone system at the DVLA.
- Managed a team that of contractors, although I was the responsible manager for making sure the systems are up to date, patched, fit for purpose and helping the DVLA help the public.
- Facilitated Agile ceremonies, ensuring effective communication among stakeholders and maintaining project momentum.
- Developed and maintained project plans that outlined scope, timeline, and deliverables to ensure successful execution.
- Led product development initiatives by collaborating with cross-functional teams to define and prioritise project requirements.
- Identified potential risks during early stages of product development, mitigated future issues effectively.
- Streamlined workflow processes with effective cross-functional team collaboration.
Senior Voice Specialist
Avon and Somerset Police
08.2018 - 11.2021
- Joined Avon and Somerset Police with an Aim to transform the Voice Network, the Unify VOIP system was designed and Implemented working alongside some sites with the older PBX.
- 999/101 system was transformed with Added features and Various Projects Managed to interact some Police Applications with Voice.
- Although this is a non-Mitel site, it’s a Siemen’s Unify I have acted as a mentor and managed 3rd party Contractors, designing and implementing but also working with the 999 control room to make sure no loss of service to our 999 Calls.
- Currently working on Various projects involving Critical systems and SIP to 999 services and helping BAU with 3rd line support.
- Currently running a Project at A&S to migrate the PBX to Microsoft Teams and running alongside traditional PBX’s and contact Centres and Third-Party Devices.
Senior Voice Specialist
Wiltshire Council
05.2016 - 08.2018
- Moved from a Contractor to a permanent position in the council, I was the 4th line contact for any voice related faults.
- As well as being the final point of contact for Voice related issues, I also designed and implement voice related projects from start to finish.
- Projects included the 999/101 Police resiliency, Redbox Call recording, Datatrack Call Logging.
- We also merged the Police/Council to one Voice network with big savings and significant improvements for the users, office staff in the Police could then Hot desk and work from home.
- I dealt with third party contractors and worked with BT on the ISDN to SIP migration.
- I worked with my manager on the point scoring and awarding of the Voice Mitel Contract at the council, updating what was needed and what wasn’t, with a saving of £200K +.
- Worked on phase 1 of the Skype For Business voice roll out where we were implementing Skype headsets and Polycomm handsets in the council Libraries, apart from the cost savings we are also decommissioned old Phone systems to save on support, these included Panasonic and Toshiba.
Project Engineer
Wiltshire Council
08.2013 - 05.2016
- Began at Wiltshire Council on a 3-month rolling contract as a Mitel Specialist where I was the head engineer looking after an estate of about 10000 users on 35 Mitel Platforms and a Call Centre of approx. 1000 users.
- My role at the council developed into a Project engineer /4th Line role, helping colleagues at the council report voice related faults as a last point of call.
- Led multidisciplinary teams to deliver complex engineering projects on time and within scope.
- Developed project plans and schedules to ensure alignment with strategic objectives and stakeholder requirements.
- Mentored junior engineers to enhance their skills and promote professional development within the team.
- Optimised project performance by implementing efficient engineering solutions.
Field Engineer
Azzurri Communication
11.2006 - 08.2006
- Company Overview: Azzurri is a converged voice and data communications specialist providing consultancy services to organisations worldwide. Customers vary from many different market sectors, both public and private.
- As a Field Engineer specialising in the Mitel Portfolio but also covering the BT and Index range I cover South Wales, Southwest and the M4 corridor, completing Faults and Mac work for various customers as requested by our Allocations department.
- I also participate in a 24 hour on call Rota.
- Azzurri is a converged voice and data communications specialist providing consultancy services to organisations worldwide. Customers vary from many different market sectors, both public and private.
Maintenance Engineer
Ashland Communication
Wigan
09.2002 - 11.2003
- Company Overview: Ashlands was a company that specialized in the Install and Maintenance of various telephone systems.
- A field engineer based from home covering South Wales, Southwest and the M4 corridor.
- I specialized in Mitel but also picked up skills on some of the BT product range.
- We would receive some faults the night before a working day and more during the day.
- I would work through these jobs in order of priority.
- Also participated in an On Call 1 in 4 24-hour Rota.
- Ashlands was a company that specialized in the Install and Maintenance of various telephone systems.
Installation Engineer
Mitel Networks
Caldicot
01.2001 - 09.2002
- Company Overview: Mitel Networks design, market and sell communications solutions.
- After completing various tests at Mitel got promoted to an Installation engineer.
- Here I built up my portfolio of the Mitel System range.
- It was extensive traveling throughout the UK installing the Mitel products.
- I picked up key skills like working on your own, as a team and using your initiative.
- Mitel Networks design, market and sell communications solutions.
Technician
Mitel Networks
Caldicot
01.2000 - 09.2002
- Duties as an electronic technician were to repair circuit boards from the telephone systems.
Education
Higher National Diploma - Electronics
Coleg Gwent
Newport 09.2000 - 06.2023
Skills
- Project Management
- Stakeholder Management
- Team Coordination
- Multi-vendor Management
- Agile Methodology
- Nuclear Communications
- Nuclear Professionalism
- Nuclear Security Awareness
- Telecom Industry Experience
- IT Project Delivery
- Change Management
- Risk Management
- Escalation Management
- Customer Facing Skills
- Solution Design
- Voice Configuration
- IT Project Management
- Cross-domain IT Solutions
- Telecommunication Architecture
- Procurement Management
- Software Implementation
- Programme Leadership
- Relationship Development
- Fast-paced Environment Adaptability
- Government Experience
- Communication Skills
- Knowledge of prince2 principles
- Decision making capacity
- Risk analysis techniques
- Vendor relationship maintenance
- PRINCE2 expertise
- Agile project management
- People Management
- Process improvement strategies
- Contract negotiation
- Change implementation
- Time management efficiency
- Cloud computing basics
- Time efficiency
- Professional integrity
- Resilience under pressure
- Health and Safety Compliance
- Team Leadership
Personal Information
- Dependents: Yes
- Date of birth: 03/07/78
- Nationality: British
- Marital status: Single
Affiliations
- Sports, Junior Football leader, running
Security Clearance
DV
SC
Timeline
Project Manager
MOD
01.2025 - 09.2025
Voice Technical Co-Ordinator
AWE
07.2023 - 01.2025
Senior Project Manager
Claritas
07.2022 - 07.2023
Product Owner/ Project Manager
DVLA
11.2021 - 09.2022
Senior Voice Specialist
Avon and Somerset Police
08.2018 - 11.2021
Senior Voice Specialist
Wiltshire Council
05.2016 - 08.2018
Project Engineer
Wiltshire Council
08.2013 - 05.2016
Field Engineer
Azzurri Communication
11.2006 - 08.2006
Maintenance Engineer
Ashland Communication
09.2002 - 11.2003
Installation Engineer
Mitel Networks
01.2001 - 09.2002
Higher National Diploma - Electronics
Coleg Gwent
09.2000 - 06.2023
Technician
Mitel Networks
01.2000 - 09.2002
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