Accomplished Retail Assistant, well-versed in delivering high levels of customer service for an optimum sales experience. As passionate in maintaining beautifully, well-stocked store displays as in exceeding customer satisfaction expectations. Experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied. I am hoping to gain more work experience and then study further at Fashion Retail Academy, then to later on start my very own fashion business. Described as being friendly and polite and feel privileged putting others needs before my own. Works to targets and thrives on the challenges that would have to be faced within a work environment. Neat, flexible in availability during both the week and weekends, considered a perfectionist and value my work. I enjoy working in a team environment but am also willing to work by myself when in certain situations and will ensure that the company meets and exceeds it's targets. My previous jobs working at Haynes Publishing and at Cake Box developed my organisation and time management skills, along with the ability to problem- solve and communicate excellently with others.
Ruqayyah Selway
Summary
Overview
Work history
WadeWokingham
Job overview
- Attended Wade, voluntary work at an old people's home
- Learnt perseverance and communication skills and overcoming challenges
- Learnt to be empathetic and observant towards others, this could help with providing good customer service when working in a professional environment.
EggFree Cake Box, Asda Lower, Renita JohalEarly, Reading
Job overview
- Key responsibilities
- Preparing the kiosk before opening, continually replenished stock in line with sales records, keeping well-maintained, presentable item displays, keeping a check on the quality of the cakes, greet and deal with customer's requests, serve customers and taking payments, boxing slices of cakes, cashing up at the end of the day, maintaining impeccably high store presentation and hygiene standards.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Participated in staff meetings to develop strategies in selling.
- Learnt to develop my communication and interpersonal skills
- I also learnt professionalism, patience and the importance of having a ‘people- first' attitude
- This position required working in a fast- paced and busy environment, so I have learnt how to adapt to working in pressurising situations
Haynes Publishing, Haynes Group LTD, James BunkumSparkford
Job overview
- Key responsibilities
- Stacking, clearing, sorting through paperwork, organising office rooms, managing inventory, cleaning
- Learnt to work to targets and have come to the conclusion that I am more than capable of working to deadlines
- Adhered to company policies, safety procedures and performance standards.
- I realised that I love working hard in order to meet the expectations of a business
- I would always be on my feet in this job position, and it required a lot of physical work, which I thoroughly enjoyed.
Education
Reading College
University overview
Holt School
University overview
Skills
- Good IT skills
- Marketing and sales knowledge
- Great attention to detail
- Enthusiastic to learn
- Voluntary work and experience which has helped me develop excellent customer service skills
- Motivated to work hard
- Perfectionist
- Responsible and reliable
- Friendly approachable attitude
- Good at understanding and have a strong desire to help others
- Flexible
- Ambitious
- Target-driven
Other skills and achievements
I have earned a Distinction* grade in ‘business studies’ at Reading College, which gives me a better understanding of the expectations for employees who work for any business in general and have accumulated an abundant amount of knowledge on the topic of marketing.
I had to plan a social event to raise money for charity as part of my business course, which was very successful. From this, I have developed team working skills and social interaction skills with different people. I have good cultural awareness and love working with people from all different backgrounds.
Hobbies and interests
I have been absolutely fascinated by the topic of business. Particularly, marketing and the reasons for success for different businesses. I have realised that employees have a major impact on a business’ success. This has taught me that if I were to work for any company, I would work hard to meet their expectations to ensure that the store runs smoothly.
I love to read books, to enhance my knowledge on various topics
Referees
Available on request
Timeline
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