Rupesh Patel (Satch)
Staines-upon-Thames,Middlesex
Summary
Operation Director experienced in team leadership and performance management. Achieved operational success through data analysis and strategic initiatives that enhanced efficiency and stakeholder alignment with business objectives. Focused on driving process improvements and delivering solutions that increased productivity and streamlined workflows.
Overview
23
23
years of professional experience
Work History
Operation Director
Fulham Timber & Building Supplies
Londaon
02.2026 - Current
- Managed a team of over 50 employees, fostering a culture of innovation and continuous improvement.
- Monitored staff performance and developed improvement plans.
- Analysed performance data to identify trends, making strategic decisions to boost operational success.
- Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives.
- Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
- Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Developed and monitored key performance indicators KPIs to assess operational effectiveness and identify areas for improvement.
Branch Director
Jewson (Stark Building Materials)
Maidenhead
10.2023 - 01.2026
- Transformed site from a loss of £400k in October 2023 to a profit of £150k by February 2026, while overseeing Gibbs & Dandy Henley and High Wycombe during their integration into Stark Building Supplies.
- Acquired in-depth knowledge of industry trends and process improvements to enhance operational effectiveness.
- Established safe working environment through implementation of regulatory standards and policies.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Produced comprehensive written communications and reports for stakeholders to ensure clarity and alignment.
- Met schedule using excellent planning and coordination skills.
General Manger
Jewson (Pinewood & Shepperton Studios)
Iver, Shepperton and Watford
12.2017 - 10.2023
- Coordinated hub-site operations for major streaming brands to ensure continuous studio supply.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Built successful business culture focused on performance optimisation and goal attainment.
- Selected and mentored senior staff, creating successful leadership team.
- Cultivated industry relationships to promote services and enhance business operations.
- Streamlined inventory management processes to optimise stock levels and reduce waste.
- Achieved profit of £680k in 2003 after first-year £300k loss-making setup.
Branch Manager
Jewson
Acton, Lambeth, Staines & Cricklewood
05.2003 - 10.2023
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Oversaw recruitment, training, and development of staff to enhance branch productivity.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Started my career with Jewson as a customer service yard advisor at Staines in 2003 and worked my way to Branch manager at Acton in 2005, following a successful first year at Acton and continued with promotions to other Jewson sites.
Education
NVQ Level 2 - Leisure and Tourism and Business
Spelthorne College
Ashford, SRY01-1997
Skills
- Operational strategy
- Process optimisation
- Budget management
- Data analysis
- Performance management
- Continuous improvement
- Risk assessment
- Stakeholder engagement
- Operational planning
- Employee training
- Team leadership
- Customer engagement
- Customer relationship building
- Change management
Languages
English, Gujarati
First Language
Hindi
Intermediate
B1
Interests
- Enjoy watching and playing Football and cricket
- Coaching a u15's football team
- Supporting charities in India
Timeline
Operation Director
Fulham Timber & Building Supplies
02.2026 - Current
Branch Director
Jewson (Stark Building Materials)
10.2023 - 01.2026
General Manger
Jewson (Pinewood & Shepperton Studios)
12.2017 - 10.2023
Branch Manager
Jewson
05.2003 - 10.2023
NVQ Level 2 - Leisure and Tourism and Business
Spelthorne College