Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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RUHANUZZ JAMAN NUMAN

RUHANUZZ JAMAN NUMAN

Darwen,Lancashire

Summary

Goal-orientated Waitress driven to maximise revenue and productivity. Clear communicator with an adaptable and innovative approach. Skilled bar management professional able to improve team performance and grow bar sales through top management skills and business acumen. Energetic hospitality familiar with housekeeping, front office and restaurant. Possess remarkable multi-tasking and listening abilities. Seek to leverage industry experience, enthusiasm and Hospitality knowledge to take on new challenge in growing operation. High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Waiter Bartender

ANAZ INDIAN RESTAURANT
Darwen, Lancashire
01.2023 - Current
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Maintained bar stocks, replenishing daily as necessary.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Refused drinks service to guests without appropriate proof of age.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.

Housekeeping Supervisor

WATER GARDEN RESORT & SPA
DAPNAJOR, TANGAIL, BANGLADESH
12.2020 - 05.2021
  • Supervised 4+ housekeeping staff.
  • Actioned customer feedback to improve satisfaction ratings.
  • Communicated repair needs to maintenance staff for prompt remedial action.
  • Prepared rotas to create stable team coverage and meet hotel guest needs.
  • Led housekeeping teams within busy 24+ room hotels.
  • Evaluated employee performance and developed improvement plans, maximising team efficiency.
  • Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
  • Onboarded new personnel to maximise quality of service and performance.

Housekeeping Room Attandand

Grand Sultan Tea Resort & Golf
Seremongol, Moulvibazar, Bangladesh
01.2018 - 02.2023
  • Proactively took initiative to personalize experience for guests through preparing rooms , check in and check out.
  • Reduced lost property on site by 100% by improving lost and found procedures.
  • Appropriately handled and stored cleaning chemicals.
  • Achieved customer satisfaction rating of 95% by anticipating guests' needs and planned accordingly to ensure smooth, tailored service.
  • Promptly attended to guest calls, requests and complaints following company policies and procedures.

Education

Master of Science - HRM

University of Central Lancashire
Preston
01.2023 -

Bachelor of Business Administration - HRM

Atish Dipankar University of Science & Techonology
Dhaka, Bangladesh
03.2016 - 12.2019

A-Levels - Business studies

Moulavibazar Govt. College
Moulavibazar, Bangladesh
04.2014 - 06.2014

Secondary School Certificate - Business Studies

Pourasabha Adarsha High School
Moulvibazar, Bangladesh
02.2012 - 03.2012

Skills Certificate - Housekeeping

Moulvibazar Technical School & College
Moulvibazar, Bangladesh
01.2017 - 11.2017

Skills

  • Bar cleaning and maintenance
  • Suggestive selling
  • Marketing and sales experience
  • Organised and reliable
  • Problem solving
  • Strong communication
  • Floor staff management
  • Training and development
  • Cash control
  • Hospitality expertise

Languages

English
Advanced
Hindi
Fluent
Bengali
Native

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Waiter Bartender

ANAZ INDIAN RESTAURANT
01.2023 - Current

Master of Science - HRM

University of Central Lancashire
01.2023 -

Housekeeping Supervisor

WATER GARDEN RESORT & SPA
12.2020 - 05.2021

Housekeeping Room Attandand

Grand Sultan Tea Resort & Golf
01.2018 - 02.2023

Skills Certificate - Housekeeping

Moulvibazar Technical School & College
01.2017 - 11.2017

Bachelor of Business Administration - HRM

Atish Dipankar University of Science & Techonology
03.2016 - 12.2019

A-Levels - Business studies

Moulavibazar Govt. College
04.2014 - 06.2014

Secondary School Certificate - Business Studies

Pourasabha Adarsha High School
02.2012 - 03.2012
RUHANUZZ JAMAN NUMAN