RUHANUZZ JAMAN NUMAN
Darwen,Lancashire
Summary
Goal-orientated Waitress driven to maximise revenue and productivity. Clear communicator with an adaptable and innovative approach. Skilled bar management professional able to improve team performance and grow bar sales through top management skills and business acumen. Energetic hospitality familiar with housekeeping, front office and restaurant. Possess remarkable multi-tasking and listening abilities. Seek to leverage industry experience, enthusiasm and Hospitality knowledge to take on new challenge in growing operation. High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Waiter Bartender
ANAZ INDIAN RESTAURANT
Darwen, Lancashire
2023.01 - Current
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Refused drinks service to guests without appropriate proof of age.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
Housekeeping Supervisor
WATER GARDEN RESORT & SPA
DAPNAJOR, TANGAIL, BANGLADESH
2020.12 - 2021.05
- Supervised 4+ housekeeping staff.
- Actioned customer feedback to improve satisfaction ratings.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Prepared rotas to create stable team coverage and meet hotel guest needs.
- Led housekeeping teams within busy 24+ room hotels.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Onboarded new personnel to maximise quality of service and performance.
Housekeeping Room Attandand
Grand Sultan Tea Resort & Golf
Seremongol, Moulvibazar, Bangladesh
2018.01 - 2023.02
- Proactively took initiative to personalize experience for guests through preparing rooms , check in and check out.
- Reduced lost property on site by 100% by improving lost and found procedures.
- Appropriately handled and stored cleaning chemicals.
- Achieved customer satisfaction rating of 95% by anticipating guests' needs and planned accordingly to ensure smooth, tailored service.
- Promptly attended to guest calls, requests and complaints following company policies and procedures.
Education
Master of Science - HRM
University of Central Lancashire
Preston 2023.01 -
Bachelor of Business Administration - HRM
Atish Dipankar University of Science & Techonology
Dhaka, Bangladesh 2016.03 - 2019.12
A-Levels - Business studies
Moulavibazar Govt. College
Moulavibazar, Bangladesh 2014.04 - 2014.06
Secondary School Certificate - Business Studies
Pourasabha Adarsha High School
Moulvibazar, Bangladesh 2012.02 - 2012.03
Skills Certificate - Housekeeping
Moulvibazar Technical School & College
Moulvibazar, Bangladesh 2017.01 - 2017.11
Skills
- Bar cleaning and maintenance
- Suggestive selling
- Marketing and sales experience
- Organised and reliable
- Problem solving
- Strong communication
- Floor staff management
- Training and development
- Cash control
- Hospitality expertise
Languages
English
Advanced
Hindi
Fluent
Bengali
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Waiter Bartender
ANAZ INDIAN RESTAURANT
2023.01 - Current
Master of Science - HRM
University of Central Lancashire
2023.01 -
Housekeeping Supervisor
WATER GARDEN RESORT & SPA
2020.12 - 2021.05
Housekeeping Room Attandand
Grand Sultan Tea Resort & Golf
2018.01 - 2023.02
Skills Certificate - Housekeeping
Moulvibazar Technical School & College
2017.01 - 2017.11
Bachelor of Business Administration - HRM
Atish Dipankar University of Science & Techonology
2016.03 - 2019.12
A-Levels - Business studies
Moulavibazar Govt. College
2014.04 - 2014.06
Secondary School Certificate - Business Studies
Pourasabha Adarsha High School
2012.02 - 2012.03