Ruby Willetts
Lichfield ,Staffordshire
Summary
Dedicated professional focused on delivering results through reliable and proactive management of tasks and deadlines. Strong communication skills enhance customer interactions, fostering positive relationships. Committed to applying developed skills and knowledge to contribute effectively to organisational success.
Overview
2
2
years of professional experience
Work History
F+B Assistant
The Belfry Hotel and Resort
Sutton Coldfield , West Midlands
09.2025 - Current
- Provided outstanding, attentive service to VIP tables for large worldwide companies and global hotel managers, resulting in great feedback
- Managed high-profile clientele, ensuring personalised service and satisfaction.
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Processed orders using upselling techniques, enhancing customer engagement and increasing average order value.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Achieved a personal score of 100% in two Mystery Guest Reviews, highlighting commitment to service excellence.
- Supported hosting of The British Masters, delivering service to Sir Nick Faldo and contributing to a prestigious event experience.
Waitress
The Plough
Shenstone , Staffordshire
03.2025 - 09.2025
- Developed expertise in customer service to enhance guest experiences.
- Inspected tables pre-guest arrival to uphold establishment's quality standards.
- Upheld a high standard of cleanliness in all work areas to comply with health and safety regulations.
- Performed opening and closing duties, ensuring cleanliness and readiness of the dining area for service.
Waitress
The Trooper
Wall, Staffordshire
10.2024 - 03.2025
- Greeted and seated guests to establish prompt, high quality service.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Created welcoming atmosphere through friendly conversations, enhancing guest satisfaction.
- Supported colleagues during busy periods, promoting teamwork to ensure consistent service quality.
- Developed knowledge of hospitality practices to support effective service delivery.
Education
A-Levels - History, Sociology, Health and Social Care
The Friary School
Lichfield 01-2026
GCSEs - All
The Friary School
Lichfield 01-2024
Skills
- Upselling techniques
- Order management
- Complaint resolution
- Cash handling accuracy
- Multitasking efficiency
- Customer service
- Teamwork
- Clear communication
Timeline
F+B Assistant
The Belfry Hotel and Resort
09.2025 - Current
Waitress
The Plough
03.2025 - 09.2025
Waitress
The Trooper
10.2024 - 03.2025
A-Levels - History, Sociology, Health and Social Care
The Friary School
GCSEs - All
The Friary School