Summary
Overview
Work history
Education
Skills
References
Timeline
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Ruby Rai

Ruby Rai

Finsbury,Islington

Summary

Accomplished Hospitality Professional experienced in fine dining and bartending. Enhanced guest experiences through expertise in allergen awareness, menu knowledge, and upselling, while managing customer feedback effectively. Focused on personal development in mixology and customer interaction within dynamic environments.

Overview

3
3
years of professional experience

Work history

Waiter

The Stag At Ofchurch
Royal Leamington Spa, Warwickshire
05.2025 - Current
  • Completed side duties including refilling condiments to maintain an organised and efficient workplace.
  • Handled payment transactions to ensure seamless customer checkout experience.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Handled payment transactions to guarantee a smooth customer checkout process.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Delivered excellent customer service through friendly and polite interaction.
  • Relayed customer feedback to management to support service enhancements.
  • Delivered food and drinks from the kitchen to respective tables to meet timely expectations.

Cocktail bartender

The Glasshouse
Royal Leamington Spa, Warwickshire
06.2023 - 08.2025
  • Created innovative cocktail recipes, refreshing the menu and attracting customer interest.
  • Learned mixology techniques from experienced bartenders, continuously improving skills and expertise.
  • Memorised extensive menu and meticulously crafted cocktails to meet exceptional quality standards.
  • Acquired knowledge of drink menus to provide informed recommendations.
  • Maintained bar stock, meeting customer demands promptly and ensuring seamless service.
  • Collaborated effectively with team members during rush hours for efficient service delivery.
  • Maintained the cleanliness of the bar area, ensuring a welcoming atmosphere.
  • Checked the identification of customers to verify age requirements for the purchase of alcohol, promoting responsible drinking habits.
  • Assisted customers with cash transactions for efficient checkouts.

Education

GCSEs - Textiles

North Leamingon
Royal Leamington Spa, Warwickshire
09/2017 - 07/2022

Diploma of Higher Education - Fashion design

Stratford Upon Avon College
Stratford-upon-Avon, Warwickshire
09/2022 - 06/2024

Foundation Degree in Arts - Fashion Design

Stratford Upon Avon Collage
Stratford-upon-Avon, Warwickshire
09/2024 - 07/2025

Skills

  • Allergen and dietary requirements
  • Menu knowledge
  • Side dish and drink upselling
  • Wine and cocktail serving
  • Bartending techniques
  • Food safety understanding
  • Spirits knowledge
  • Fine dining experience
  • Time efficiency
  • Punctuality
  • Efficient under pressure
  • Customer feedback handling

References

References available upon request.

Timeline

Waiter

The Stag At Ofchurch
05.2025 - Current

Cocktail bartender

The Glasshouse
06.2023 - 08.2025

GCSEs - Textiles

North Leamingon
09/2017 - 07/2022

Diploma of Higher Education - Fashion design

Stratford Upon Avon College
09/2022 - 06/2024

Foundation Degree in Arts - Fashion Design

Stratford Upon Avon Collage
09/2024 - 07/2025
Ruby Rai