Ruby Overnell

• Acquired insight into challenges faced by business owners and collaborative strategies with the council to address these issues.
• Gained experience in High Wycombe Business Improvement District by attending meetings with local independent business owners, learning about business ownership and management.
• Worked closely with team members to develop strategies that met project goals.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.

• Whilst home from University, I worked within a busy bakery, producing and decorating high-quality flapjacks for 16 shops across the South West of England.
• Worked in production and packing alongside decorating, focusing on high-quality ingredients and teamwork to meet production targets.
• Maintained high standards across all production elements, contributing to the bakery's strong reputation among customers.

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• Collaborated with a strong team to enhance customer experience at 76, ensuring consistent satisfaction through effective teamwork.
• Working within a busy environment like the bar, furthermore developed my skills into maintaing calm under pressure. Allowing me to maintain customer satisfaction throughout - which is vital when working within the hospitality industry.
• Interacted with diverse customers, enhancing understanding of varying needs and learning to fulfil them effectively.
• I was lucky enough to not only work front of house, but also behind the bar and even attended hospitality work at weddings which i thoroughly enjoyed.