Ruby Mcmillan-Wilson
East sussex,,Newhaven
Summary
I am a confident and outgoing individual who is passionate about the quality of my work and am always keen to improve my skills. I strive to be a reliable, patient and empathetic employee who can work efficiently independently or in a team. I am motivated to always do my best, I remain calm under pressure and take ownership of challenges when they occur.
Overview
1
1
year of professional experience
Work History
Retail Assistant
Pets At Home
Newhaven
06.2025 - 01.2026
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Greeted customers upon entry, offering assistance and guidance to enhance shopping experience.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Handled customer returns, refunds and exchanges at customer service desk.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Participated in staff training sessions to develop product knowledge and sales techniques.
- Received, processed and organised deliveries within tight deadlines.
Veterinary Care Assistant
Pet Doctors Seaford
Seaford
10.2024 - 05.2025
- Ensured safe handling of animals in the clinic, following established protocols.
- Thoroughly sterilised all clinical tools and machinery to ensure strict infection control standards were met.
- Maintained detailed records of animal care, treatment plans, and progress notes in the clinic database.
- Set up animals and operating rooms for surgery by performing sanitation and preparing anaesthetic.
- Maintained ideal living conditions for animals by monitoring temperature and humidity levels.
- Prepared cages with necessary supplies to create welcoming environments for new animals, easing their transition into the clinic.
- Welcomed animals and their owners with empathy, fostering a comforting and supportive atmosphere.
- Gained practical insights into veterinary roles through immersive work experience as an aspiring veterinary nurse.
Education
Diploma of Higher Education - Animal Management
Plumpton college
01-2026
Skills
- Till and cash handling
- Outstanding customer service
- Record keeping
- Team collaboration
- Time management
- Communication excellence
- Animal handling
- Patience and empathy
- Outgoing and enthusiastic
Timeline
Retail Assistant
Pets At Home
06.2025 - 01.2026
Veterinary Care Assistant
Pet Doctors Seaford
10.2024 - 05.2025
Diploma of Higher Education - Animal Management
Plumpton college