Ruby Hill
Coventry,Warwickshire
Summary
I have recently completed my Alevels, I’m currently working at JD Sports where I started part-time whilst studying for my A Levels. I am a driven and dynamic individual who is both eager and passionate about their work and studies. Throughout my experience in work, I have adapted to various fast paced environments with demanding roles in customer service and sales. I am an analytical problem solver who is proactive and flexible about managing my time. Through both my studies and employment I have overcome and resolved many conflicts providing me with critical thinking skills. I have danced since I was three years old which has given me the confidence to work effectively independently and with others, I am very friendly and enthusiastic and thrive when collaborating with others and sharing ideas. I am a mature young person who is always up for a challenge. I hold a full driving license.
Overview
2
2
years of post-secondary education
Work History
JD Sales Assistant
JD
Coventry
- Providing attentive, professional service on the shop floor, ensuring the customer has the best experience, handling refunds & returns and locating online orders
- Discussing customer concerns with JD customer care and explaining policies and alternative options for customers when stock wasn’t available to meet exact customer needs
- Responsible for collecting cash payments at the till, processing and providing correct change and receipts
- Providing a friendly, courteous service, maximizing customer satisfaction ratings
- Maintaining in-depth policy knowledge, for example return policies, click and collect policies
- Serving many customers at peak retail times (Holiday Season etc.)
- Maintaining the meticulous appearance of the store when working, closing, and opening shifts
- Maintaining stocked, pricing correctly, accessing and organizing the stock room and Maintaining staff rooms and toilets were clean usable environments
- Operating tills and accurately processing credit card transactions
- Producing high-volume orders to effectively meet customer demand
- Meeting budget targets through responsible planning and resource allocation
- Customizing customer experience to build brand loyalty
- Demonstrating consistent hard work and dedication to achieve results and improve operations.
Ticketing Sales Assistant
Rialto Plaza
Coventry
- Demonstrating continuous effort to improve operations and work jointly to provide quality seamless customer service
- Creating excellent purchasing experiences to build repeat business
- Assisting customers and troubleshooting problems with existing ticket orders
- Applying critical thinking skills and problem-solving skills to resolve customer complaints
- Resolving customer complaints regarding booking, ticketing, and special ordering needs.
Server
Bull and Butcher
Corley
- Gained knowledge and experience of using point of sale systems, for example assigning patrons to tables, taking & entering orders & submitting orders
- Providing food and beverage handling in line with the restaurants policy and compliance with national food safety regulations
- Demonstrating effective communication skills, contributed to the conversion of first-time patrons to returning patrons to increase the restaurants repeat business
- Exercising Attentive listening skills which helped provide a friendly, dependable fast service.
Teaching Assistant
Whitmore Park Primary School
Coventry
09.2022
- Re-engaging unenthusiastic students with learning, providing friendly, uplifting and positive attitude to support both staff and children
- Tailoring educational methods to the unique needs of the students by being resourceful
- Being able to pick up new learning materials and curriculums so I could better help equip students
- Communicating effectively with the teacher and understanding and engaging in plans for the day
- Provided a patient and positive demeanor for the children being part of the SEND program when they required extra help- Confidently Dividing my attention between several activities at once and between multiple students at once.
Education
GCSE -
Coundon Court
A levels - Psychology
Coundon Court
09.2022 - 06.2024
Skills
- Confident
- Active Listening Skills
- Communication
- Time Management
- Transferrable Skills
- Customer-Service
- Problem Solving
- Complaint Resolution
- Public Speaking
- Reliability
- Flexibility
- Patience
- Decision-Making
- Attention To Detail
- Organized
- Ambitious
- Computer Literate
- Critical-Thinking
- Presentation Competency
- Negotiation
Languages
French
Intermediate
English
Beginner
Accomplishments
At my time of work at JD sports, i earnt employee of the month twice, and was a top KPI achiever at my store across all departments.
Affiliations
- Professional & Competitive dancer
References
References available upon request.
Timeline
A levels - Psychology
Coundon Court
09.2022 - 06.2024
Teaching Assistant
Whitmore Park Primary School
09.2022
JD Sales Assistant
JD
Ticketing Sales Assistant
Rialto Plaza
Server
Bull and Butcher
GCSE -
Coundon Court
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