Experienced professional with expertise in leadership and team management, operational coordination, and clinical governance. Demonstrates proficiency in medicines management auditing, patient safety incident investigations, and multi-agency collaboration. Skilled in stakeholder communication and calm decision-making under pressure, ensuring effective outcomes in challenging environments. Committed to enhancing organisational resilience and driving continuous improvement within healthcare settings.
Overview
10
10
years of professional experience
Work history
Team Manager
London Ambulance Service NHS Trust
London, London
2022.09 - Current
Provide clinical support and line management for 15 non-registrants across 3 stations.
Manage sickness, attendance, and return-to-practice actions, ensuring adequate staffing levels for operational effectiveness.
Set development plans and review schedules to support training and applications.
Assure operational capability by coordinating vehicle availability, manning, and equipment access.
Direct operational ride-outs and standardise clinical indicator feedback across stations.
Engaged stakeholders to address site issues and enhance training opportunities.
Established medicines management expectations, conducted audits, and improved compliance across practices.
Own resolution framework interviews and ensure concerns raised align with LAS standards.
Assume responsibility for advice within scope, escalating risks with support promptly.
Account for learning response processes by leading after action reviews and investigations.
Maintain group standards through direct reporting to location group manager and assistant director.
Emergency medical technician
London Ambulance Service NHS Trust
London, London
2019.01 - 2022.09
Provided emergency ambulance response to various medical situations. to a wide range of patients.
Assessing, treating and conveying or referring on to further care dependent on need and the patient's best interest.
Worked independently within the EMT scope of practice and consulted the senior clinical lead for guidance.
Driving on blue lights and adhering to the Emergency Driving Standards.
Documenting in a clear, complete and accurate manner to ensure patient records are correct, inclusive of presenting complaint, past medical history, observations, drug administration and care provided.
Administering medications within the Emergency Medical Technician scope and supporting Paramedics with administration by setting up cannulation dumps and cross checking drug dosages.
Liaising with control services and communicating effectively with other agencies such as police and fire.
Emergency call handler
London Ambulance Service NHS Trust
London, London
2017.03 - 2019.01
Demonstrated adaptability in diverse call situations for effective management.
Managed distressing situations calmly for smooth operation.
Recorded detailed information accurately, facilitated successful intervention.
Coordinated effectively with ambulance crews for swift response.
Education
GCSEs - English Language
Hayes Secondary School
Bromley
GCSEs - English Literature
Hayes Secondary School
Bromley
GCSEs - Mathematics
Hayes Secondary School
Bromley
GCSEs - Science
Hayes Secondary School
Bromley
GCSEs - ICT
Hayes Secondary School
Bromley
GCSEs - Spanish
Hayes Secondary School
Bromley
GCSEs - Physical Education
Hayes Secondary School
Bromley
GCSEs - Drama
Hayes Secondary School
Bromley
GCSEs - Religious Education
Hayes Secondary School
Bromley
A-Levels - Philosophy and Ethics
Hayes Secondary School
Bromley
A-Levels - Drama
Hayes Secondary School
Bromley
Diploma of Higher Education - Emergency Medical Dispatch
Future Quals
Diploma of Higher Education - Emergency Ambulance Practitioner
Future Quals
Diploma of Higher Education - Practice Management
Middlesex University
Skills
Leadership & team management
Operational coordination & rota resilience
Clinical governance & CPI feedback
Medicines management auditing
Patient Safety Incident investigations & Duty of Candour
Multi‑agency collaboration
Stakeholder communication
Calm decision‑making under pressure
Affiliations
Travelling
Playing Guitar
Family time
Timeline
Team Manager
London Ambulance Service NHS Trust
2022.09 - Current
Emergency medical technician
London Ambulance Service NHS Trust
2019.01 - 2022.09
Emergency call handler
London Ambulance Service NHS Trust
2017.03 - 2019.01
GCSEs - English Language
Hayes Secondary School
GCSEs - English Literature
Hayes Secondary School
GCSEs - Mathematics
Hayes Secondary School
GCSEs - Science
Hayes Secondary School
GCSEs - ICT
Hayes Secondary School
GCSEs - Spanish
Hayes Secondary School
GCSEs - Physical Education
Hayes Secondary School
GCSEs - Drama
Hayes Secondary School
GCSEs - Religious Education
Hayes Secondary School
A-Levels - Philosophy and Ethics
Hayes Secondary School
A-Levels - Drama
Hayes Secondary School
Diploma of Higher Education - Emergency Medical Dispatch
Future Quals
Diploma of Higher Education - Emergency Ambulance Practitioner