Ruby Birch
Mexborough,North Yorkshire
Summary
A dedicated professional with a strong foundation in numeracy, organising, and time management. Demonstrates resilience and the ability to stay positive in challenging situations. Proven leadership and teamwork skills, complemented by a commitment to exceptional customer service and guest engagement. Punctuality and a focus on delivering results are key strengths. Aspires to leverage these skills in a dynamic environment that values growth and innovation.
Overview
2
2
years of professional experience
Work history
Front of House member
Pizza Hut Cortonwood
09.2024 - 08.2025
- My responsibility as a front-of-house team member was to create a positive experience for the guests.
- This included greeting the guests, taking their orders, serving food and drinks, and addressing any concerns.
- Another part of my role included ensuring that the restaurant was clean and organised.
- During this role, I had to demonstrate excellent customer service skills.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Engaged with guests to gather feedback on their experience, using insights to drive improvements in service and menu offerings.
Sales Assistant
H&M
09.2023 - 06.2024
- As a sales assistant, my role involved helping customers identify and purchase the products they desire.
- My sales assistant duties included selling, restocking, and merchandising.
- My goal as a sales assistant was to provide high-class customer service and to increase the company’s growth and revenue through sales maximisation.
- I learnt how to multi-task, prioritise customer satisfaction, empathise with customers, and develop my communication skills.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
Education
A-levels - Psychology, Dance, Biology
Wath Academy
GCSE's - Physical education, Dance, Drama, English Language, Physics, English Literature, Mathematics, Biology, Chemistry
Wath Academy
Skills
- Numeracy
- Organising
- Time management
- Resilience
- Staying positive
- Leadership
- Teamwork
- Customer service
- Guest engagement
- Punctuality
Hobbies and Interests
As well as my academic interests and achievements, I previously trained 4 days a week in dance where I gained qualifications in grade 5 theatre craft, grade 5 tap, and intermediate ballet with the IDTA association. I have made a commitment to dance for 14 years and therefore have had to continuously work hard and stay organised in order to balance my academic work as well as other commitments.
References
References available on request.
Timeline
Front of House member
Pizza Hut Cortonwood
09.2024 - 08.2025
Sales Assistant
H&M
09.2023 - 06.2024
GCSE's - Physical education, Dance, Drama, English Language, Physics, English Literature, Mathematics, Biology, Chemistry
Wath Academy
A-levels - Psychology, Dance, Biology
Wath Academy