Rozeta Boja
Leeds
Summary
- Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.
- Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced environment. Customer service and cash-handling background.
- Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
- Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Waiter
Sambuca
Leeds, West Yorkshire
06.2023 - 09.2023
- Managed timing standards in food deliveries to minimise delays.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Checked customer IDs to confirm age before selling age-restricted products.
Sales assistant
British Heart Foundation
Leeds
04.2017 - 02.2019
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Carried out active selling from initial customer greeting.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
Skills
- Product inventory maintenance
- Section management
- Upbeat, outgoing and positive
- Stock management
- Key holder
- Customer experience
- Transaction processing
Certification
Functional Skills qualification in English at Entry 3 - Pass
Functional Skills qualification in Mathematics at Entry 3 - Pass
Certificate of Unit Credit towards ESOL Skills for Life single-mode qualifications - Pass
Languages
Albanian
Native
English
Advanced
Timeline
Waiter
Sambuca
06.2023 - 09.2023
Sales assistant
British Heart Foundation
04.2017 - 02.2019
Functional Skills qualification in English at Entry 3 - Pass
Functional Skills qualification in Mathematics at Entry 3 - Pass
Certificate of Unit Credit towards ESOL Skills for Life single-mode qualifications - Pass
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