MOHAMMAD RAHMAN
Birkenhead,Merseyside
Summary
Highly skilled professional with exceptional interpersonal skills and a strong ability to communicate effectively with a wide range of people. Demonstrates proficiency in customer service, handling difficult customers, and maintaining product inventory. Adept at managing stock control, processing orders, and ensuring accurate bill calculation. Known for a patient and calm nature, efficient multitasking under pressure, and adherence to health and safety standards. Committed to understanding all legal, regulatory, and compliance requirements while maintaining a positive and approachable demeanor. Career goal includes leveraging extensive customer service experience to enhance guest rapport and drive organizational success.
Organized, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work history
Waiter
Risa Spice Restaurant
New Ferry, Wirral
2026.04 - Current
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Helped reduce waiting times by swiftly clearing tables after use.
- Relayed feedback from customers to management for continuous improvement.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
General manager
ROSEWORLD TRADING CONTRACTING & SERVICESS W.L.L
DOHA, QATAR
2018.01 - 2025.12
- Identified new business opportunities, leading to market expansion.
- Established successful partnerships with other companies for mutual growth.
- Improved staff retention with robust HR policies and procedures.
- Increased overall operational efficiency by implementing new management strategies.
- Streamlined communication processes for improved team collaboration.
- Maintained compliance with industry regulations at all times.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Built high-performing teams to achieve organisational objectives.
- Established a positive work environment which promoted staff morale and productivity.
- Successfully negotiated contracts with suppliers to reduce costs.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created and led successful business culture focused on performance.
- Reviewed reports from subordinate management to identify areas of opportunity.
Sales executive
ALKAWAKEB COMPANY
DOHA, QATAR
2015.02 - 2017.11
- Championed cross-selling initiatives to maximise sales volume and profit margins.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Identified new business opportunities that enhanced growth potential of company.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Facilitated staff training programs enhancing their skills thereby positively impacting overall team performance.
Assistant manager
Lucky's Indian Restaurant & Tapas Bar
Newbury, West Berkshire
2011.02 - 2014.03
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Increased staff productivity by providing comprehensive training programs.
- Assisted in recruitment process to build effective workforce.
- Managed daily operations to ensure smooth running of shop floor.
Till assistant
KFC
Newbury, West Berkshire
2012.11 - 2013.01
- Managed queues effectively, reducing customer wait times at checkouts.
- Handled large volumes of cash accurately, minimizing discrepancies in daily tally.
- Streamlined checkout process by efficiently packing purchased goods.
- Updated knowledge on store promotions to inform customers effectively.
Education
ACCA -
Stamford College & University
London, East ham 2011.01 - 2013.02
A-Levels - Humanities
Islamiya Degree College
Bangladesh, Chittagonj 2005.01 - 2006.12
GCSEs - Humanities
Shaffat Ullah High School
Bangladesh, Sylhet 1999.01 - 2004.09
Skills
- Able to communicate effectively with a wide range of people
- Able to work under pressure
- Able to plan, manage and organize my work
- Understand all legal, regulatory and compliance requirements
- Strong Motivational and influential people skills
- Stock control
- Handling difficult customers
- Bill calculation
- Patient and calm nature , Serving techniques
- Friendly disposition
- Product inventory maintenance
- Customer Service
- Payment Processing
- Product knowledge
- Order processing
- Exceptional interpersonal skills
- Guest rapport
- Positive and approachable
- Customer service-oriented
- Efficient under pressure
- Cash handling and till reconciliation
- Health and safety standards
- Food safety understanding
- Customer feedback handling
- Multitasking efficiency
Affiliations
- I enjoy Reading, Travelling, Playing Badminton, Football, Cricket
Languages
English
Advanced
Arabic
Advanced (C1)
Hindi
Advanced
Timeline
Waiter
Risa Spice Restaurant
2026.04 - Current
General manager
ROSEWORLD TRADING CONTRACTING & SERVICESS W.L.L
2018.01 - 2025.12
Sales executive
ALKAWAKEB COMPANY
2015.02 - 2017.11
Till assistant
KFC
2012.11 - 2013.01
Assistant manager
Lucky's Indian Restaurant & Tapas Bar
2011.02 - 2014.03
ACCA -
Stamford College & University
2011.01 - 2013.02
A-Levels - Humanities
Islamiya Degree College
2005.01 - 2006.12
GCSEs - Humanities
Shaffat Ullah High School
1999.01 - 2004.09