Summary
Overview
Work History
Education
Skills
Languages
Certification
Personal Information
Timeline
Generic

ROWSTON FERNANDES

Uxbridge,Middlesex

Summary

Dedicated professional with a strong foundation in customer service, communication strategies, and problem-solving. Demonstrates exceptional time management skills and remains calm under pressure. Proven ability to build effective teams and foster a collaborative work environment. Seeking opportunities to leverage these skills in a dynamic organisation focused on growth and excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

ANPR Driver

Greener Ealing Ltd
Ealing, Middlesex
04.2024 - 04.2025
  • Operated camera to record vehicles breaking parking regulations.
  • Scan Vehicle Registration Numbers with use of ANPR system In Controlled Parking zones and issue Pcns for vehicles in Contravention.
  • Showcased strong ability to handle high pressure situations calmly during duty.
  • Handled customer complaints and kept customers satisfied through professional conduct.

Mobile CCTV enforcement

Serco group plc
Ealing
12.2022 - 03.2024
  • Operated camera to record vehicles breaking parking regulations.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.

Civil enforcement officer

Nsl pvt Ltd
Ealing
05.2016 - 12.2022
  • Patrolled streets and car parks to verify all vehicle compliance with Traffic Management Act 2004.
  • Issued parking fines, logging required information accurately and swiftly.
  • Worked outside in adverse weather conditions.
  • Managed confrontational situations effectively, maintaining professionalism at all times.

Bartender

Mercure Hotel
Hayes, Hillingdon
02.2016 - 05.2016
  • Provided excellent service to customers, resulting in repeat business.
  • Recommended drinks to customers, increasing overall sales.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Collaborated with team members to provide seamless service during busy periods.

Bartender

THE GREAT WESTERN PUB
Hayes, Middlesex
05.2015 - 02.2016
  • Mixed drinks and served wine, beer and non-alcoholic beverages for guests per shift.
  • Collaborated with team members to provide seamless service during busy periods.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Created an inviting atmosphere through friendly interaction with customers.

Waiter

LEON HIDE OUT RESORT
Goa, NA
02.2013 - 04.2015
  • Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains, and desserts.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Maintained knowledge of menu items, leading to accurate order taking.

Steward

Holiday inn resort
Goa, NA
12.2010 - 02.2013
  • Warmly welcomed customers, showing them to their seats and taking drink orders.
  • Conducted inventory management to ensure sufficient stock levels.
  • Maintained cleanliness and orderliness of dining area by performing regular sweeping, mopping, and table setting tasks.
  • Assisted in menu planning to introduce new dishes consistently.

Education

Bsc(hons) - Business and Tourism Management with Foundation Year

Canterbury Christ Church University
London
09/2022 -

GCSES - 12th standard

Rosary Higher Secondary School
Goa, NA

Skills

  • Customer service
  • Communication strategies
  • Problem-solving
  • Time management
  • Calm under pressure
  • Team building
  • Quick Learner
  • Efficient multitasking

Languages

English

Certification

CCTV Traffic Enforcement Level 3

Personal Information

Timeline

ANPR Driver

Greener Ealing Ltd
04.2024 - 04.2025

Mobile CCTV enforcement

Serco group plc
12.2022 - 03.2024

Civil enforcement officer

Nsl pvt Ltd
05.2016 - 12.2022

Bartender

Mercure Hotel
02.2016 - 05.2016

Bartender

THE GREAT WESTERN PUB
05.2015 - 02.2016

Waiter

LEON HIDE OUT RESORT
02.2013 - 04.2015

Steward

Holiday inn resort
12.2010 - 02.2013

Bsc(hons) - Business and Tourism Management with Foundation Year

Canterbury Christ Church University
09/2022 -

GCSES - 12th standard

Rosary Higher Secondary School

Similar Profiles

CREATE PROFILE
ROWSTON FERNANDES