ROWSTON FERNANDES
Uxbridge,Middlesex
Summary
Dedicated professional with a strong foundation in customer service, communication strategies, and problem-solving. Demonstrates exceptional time management skills and remains calm under pressure. Proven ability to build effective teams and foster a collaborative work environment. Seeking opportunities to leverage these skills in a dynamic organisation focused on growth and excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work history
ANPR Driver
Greener Ealing Ltd
Ealing, Middlesex
2024.04 - 2025.04
- Operated camera to record vehicles breaking parking regulations.
- Scan Vehicle Registration Numbers with use of ANPR system In Controlled Parking zones and issue Pcns for vehicles in Contravention.
- Showcased strong ability to handle high pressure situations calmly during duty.
- Handled customer complaints and kept customers satisfied through professional conduct.
Mobile CCTV enforcement
Serco group plc
Ealing
2022.12 - 2024.03
- Operated camera to record vehicles breaking parking regulations.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
Civil enforcement officer
Nsl pvt Ltd
Ealing
2016.05 - 2022.12
- Patrolled streets and car parks to verify all vehicle compliance with Traffic Management Act 2004.
- Issued parking fines, logging required information accurately and swiftly.
- Worked outside in adverse weather conditions.
- Managed confrontational situations effectively, maintaining professionalism at all times.
Bartender
Mercure Hotel
Hayes, Hillingdon
2016.02 - 2016.05
- Provided excellent service to customers, resulting in repeat business.
- Recommended drinks to customers, increasing overall sales.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Collaborated with team members to provide seamless service during busy periods.
Bartender
THE GREAT WESTERN PUB
Hayes, Middlesex
2015.05 - 2016.02
- Mixed drinks and served wine, beer and non-alcoholic beverages for guests per shift.
- Collaborated with team members to provide seamless service during busy periods.
- Checked identification of customers to ensure legal drinking age compliance.
- Created an inviting atmosphere through friendly interaction with customers.
Waiter
LEON HIDE OUT RESORT
Goa, NA
2013.02 - 2015.04
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains, and desserts.
- Liaised with kitchen staff for prompt order delivery to customers.
- Maintained knowledge of menu items, leading to accurate order taking.
Steward
Holiday inn resort
Goa, NA
2010.12 - 2013.02
- Warmly welcomed customers, showing them to their seats and taking drink orders.
- Conducted inventory management to ensure sufficient stock levels.
- Maintained cleanliness and orderliness of dining area by performing regular sweeping, mopping, and table setting tasks.
- Assisted in menu planning to introduce new dishes consistently.
Education
Bsc(hons) - Business and Tourism Management with Foundation Year
Canterbury Christ Church University
London 09/2022 -
GCSES - 12th standard
Rosary Higher Secondary School
Goa, NASkills
- Customer service
- Communication strategies
- Problem-solving
- Time management
- Calm under pressure
- Team building
- Quick Learner
- Efficient multitasking
Languages
English
Certification
CCTV Traffic Enforcement Level 3
Personal Information
Timeline
ANPR Driver
Greener Ealing Ltd
2024.04 - 2025.04
Mobile CCTV enforcement
Serco group plc
2022.12 - 2024.03
Civil enforcement officer
Nsl pvt Ltd
2016.05 - 2022.12
Bartender
Mercure Hotel
2016.02 - 2016.05
Bartender
THE GREAT WESTERN PUB
2015.05 - 2016.02
Waiter
LEON HIDE OUT RESORT
2013.02 - 2015.04
Steward
Holiday inn resort
2010.12 - 2013.02
Bsc(hons) - Business and Tourism Management with Foundation Year
Canterbury Christ Church University
09/2022 -
GCSES - 12th standard
Rosary Higher Secondary School