David Burke

• ANPR Lead Specialist providing operational support, Training and coaching on multiple ANPR networks and infrastructure.
• Communicated complex errors and issues clearly to technical and non-technical colleagues.
• Acted as key liaison between technical and non-technical stakeholders for development.
• Read, interpreted and communicated technical information via presentation and training
• Provided technical training on new equipment installations to assist customers.
• Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.

• Handled enquiries promptly and efficiently from members of public, other civil servants and organisations either by phone, in person or through writing.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Analysed data and information to identify issues and create tailored solutions.

• Troubleshot system failures or bugs and provided solutions to restore functionality.
• Kept records of fixes and repairs for future reference.
• Performed regular upgrades to keep systems updated and in good working order.
• Assisted customers to identifying and correcting problems with installed equipment and systems.
• Offered technical support on-site, via phone or email for enhanced customer service.

An integral member of a team responsible for planning and implementation of Mobile Digital cellular communications networks Utilising VHF,UHF,SHF Radio Systems in conjunction with associated multiplexing and sub multiplexing devices and digital secure equipments

• Managed project planning, resource allocation, scope, schedule, status and documentation.
• Reconnaissance and location of suitable deployment sites.
• Compiling and issuing communication instructions including contingencies.
• Fault finding and diagnostics of network equipment.
• Organising and planning of training
• Used secure communication channels to exchange critical information.
• Conducted assessments of unit personnel to assess performance including report writing.

Managed and Supervised Telecommunications Specialists responsible for monitoring and maintaining Communications Networks

• Supervision and training of communication teams.
• Briefing and advising of senior managers.
• Programming, data collection and analysis.
• Maintenance of classified material and secure networks.
• Processing of operational critical data in time-critical situations.
• Engineering of communication networks and equipment.

Worked as a team communications operator responsible for deployment, engineering, monitoring and maintenance of Digital Cellular Communication Networks (Static/Mobile). Establishing links and interfaces between multiple networks and utilising Digital Switching equipment and associated devices.