Rowena Tremucha
Wigston,Leicester
Summary
Dedicated and compassionate caregiver with extensive experience in elderly support and disability assistance. Proficient in communicative listening, personal care, and maintaining hygiene standards, ensuring dignity and respect for all individuals. Skilled in safe manual handling, toileting and continence management, and adaptable to patients' routines. Known for reliable attendance, empathy, and understanding of physical limitations. Committed to collaborating effectively with healthcare teams to enhance patient well-being.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work history
Home care assistant
Prime Life
Leicester , Lutterworth
2025.06 - Current
- Assisted patients during feeding times, ensuring sufficient nutrient intake.
- Communicated regularly with family members regarding patient progress, fostered transparent care process.
- Documented daily observations accurately hence facilitating a comprehensive record of each resident's progression.
- Participated in staff training sessions, keeping up-to-date with best practices in elderly care.
- Provided emotional support to residents, enhancing wellbeing.
- Maintained confidentiality for safeguarding resident information.
- Responded promptly to calls for help, reducing distress and anxiety in patients.
- Encouraged independence amongst residents through supportive guidance.
- Demonstrated empathy towards residents' feelings and concerns, fostering trust relationships.
- Followed care plans accurately, ensuring consistency in care delivery.
- Collaborated with medical professionals to optimise resident care.
- Performed housekeeping duties, maintaining cleanliness of the environment.
- Ensured proper patient hygiene by helping with bathing and dressing.
- Communicated effectively with family members, providing updates on resident's condition.
- Helped residents with mobility issues around the home thereby assuring their comfort.
- Assisted with personal care tasks, ensuring dignity and respect.
- Assisted in moving and handling procedures for preventing injury or discomfort to residents.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Facilitated better sleep patterns through assistance in bedtime routines.
- Provided companionship for emotional support and social interaction to lonely seniors.
Customer Service Representative
TELEPERFORMANCE INC
Cebu City
2016.06 - 2024.10
- Call center representative for two (2) accounts, first account was with Caesar’s Entertainment
- Specializes Hotel accommodation bookings and restaurant reservations.
- My second account, was with Vivint Smart Home monitoring services specializes customers payments, general billing inquiries and billing disputes.
- (Call center agent)
Laundry attendant
Crown Regency Laundry
Cebu City
2014.01 - 2016.05
- Assisting walk in laundry services from washing, folding, ironing and dry cleaning of clothing.
Customer Service Representative
SUPPORTSAVE CEBU
2015.09 - 2016.04
- Customer service representative for Home Depot USA specializes home and office supplies and an online shopping assistant.
- (Call center agent)
Cashier, attendant, and grocery items purchaser
T n S Pharmacy and Mini Mart
Cebu City
2011.04 - 2013.09
- Worked as a cashier, attendant, and grocery items purchaser.
In house helper, cook, caregiver
ATLAS METAL INC – LEDESMA FAMILY
Cebu City
2004.03 - 2011.01
- Worked as an in house helper, cook, caregiver to elderly member of the Ledesma Family, nanny to 2 little young ones age 4 and new born.
Education
Associate of Hotel and Restaurant Management - Hotel and restaurant management
Asian College of Technology
Philippines 2011.06 - 2014.03
Skills
- Communicative listening
- Basic life support trained
- Toileting and continence management
- Elderly support
- Respecting privacy boundaries
- Compassionate caregiving
- Empathy and understanding
- Understanding physical limitations
- Adaptable to patients' routines
- Reliable attendance
- Patience and resilience
- Safe manual handling
- Comfortable with pets
- Dignity respectfulness
- Disability support familiarity
- Gentle grooming techniques
- Healthcare team collaboration
- Hygiene standards compliance
- Recognising emotional needs
- Personal care
- Activities of Daily Living
- Support work
- Commode cleaning
- Bathing
- Personal grooming
AWARDS AND ACKNOWLEDGEMENTS
Completion of cake baking seminar, Completion of sugar making seminar, Completion of Hotel Products Training
Timeline
Home care assistant
Prime Life
2025.06 - Current
Customer Service Representative
TELEPERFORMANCE INC
2016.06 - 2024.10
Customer Service Representative
SUPPORTSAVE CEBU
2015.09 - 2016.04
Laundry attendant
Crown Regency Laundry
2014.01 - 2016.05
Associate of Hotel and Restaurant Management - Hotel and restaurant management
Asian College of Technology
2011.06 - 2014.03
Cashier, attendant, and grocery items purchaser
T n S Pharmacy and Mini Mart
2011.04 - 2013.09
In house helper, cook, caregiver
ATLAS METAL INC – LEDESMA FAMILY
2004.03 - 2011.01