Kirsty McCrimmon
Banff,Aberdeenshire
Summary
Compassionate professional with focus on providing high-quality home support. Skilled in assisting with daily living activities and fostering safe, comfortable environment. Known for building strong relationships and delivering personalised care tailored to individual needs.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior care at home support worker
NHS Highland
Portree, Highland
06.2024 - 04.2026
- Prepared nutritious meals to promote health and well-being.
- Delivered high-quality services, adhering to professional guidelines and standards.
- Provided compassionate support during stressful situations, maintaining client dignity.
- Assisted clients with mobility and personal care, ensuring safety and comfort.
- Reported changes in client conditions promptly to healthcare professionals for effective care
- Administered medication for improved health outcomes.
- Ensured clients were correctly taking prescribed medications, maintaining optimal health.
Head receptionist
Perle Hotels
Portree, Highland
03.2024 - 06.2024
- Liaised between different departments to ensure seamless guest services and communications.
- Reduced wait times with high-speed processing of reservations.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Improved customer satisfaction for providing timely assistance during stay.
- Provided hotel information for improved guest experience.
- Greeted and checked-in guests promptly and professionally.
- Kept reservations systems up-to-date for clear availability management.
Duty Manager
Sligachan Hotel
04.2022 - 02.2024
- Meet and greet guests as them arrive at the hotel
- Ensuring guests have everything need during their stay
- Dealing with guest bookings
- Dealing with group bookings
- Working with the kitchen with menus making sure them have everything on the menu
- Working with the restaurant manager ensuring the restaurant running smoothly
- Organising staff rotas
- Working with other departments ensuring the hotel runs smoothly and dealing any problems that may arise
Head Housekeeper
Sligachan Hotel
03.2021 - 04.2022
- Organising staff rotas
- Monitored inventory of linen and housekeeping supplies.
- Provide training to improve staff performance
- Maintaining highest level of cleanliness within the hotel.
- Performed all housekeeping activities such as making beds and room to ensuring satisfaction.
Head Housekeeper
Perle Hotels, Portree
08.2018 - 03.2021
- Organising staff rotas
- Monitored inventory of linen and housekeeping supplies.
- Provide training to improve staff performance
- Maintaining highest level of cleanliness within the hotel.
- Performed all housekeeping activities such as making beds and room to ensuring satisfaction.
Housekeeper/Head housekeeper
Portree Hotel and Greshornish Hotel, Portree
09.2017 - 08.2018
- I started as a housekeeper and moved on to head housekeeper at Greshornish hotel with the same company.
- Organising staff rotas
- Monitored inventory of linen and housekeeping supplies.
- Provide training to improve staff performance
- Maintaining highest level of cleanliness within the hotel.
- Performed all housekeeping activities such as making beds and room to ensuring satisfaction.
Bed and breakfast assistant
Skye Heven, Portree
10.2015 - 09.2017
- Performed all housekeeping activities such as making beds and room to ensuring satisfaction.
- Helping with breakfast duties including servicing the guests and clearing the tables.
Bed and breakfast assistant
Duirinish Guest House, Portree
03.2014 - 10.2015
- Performed all housekeeping activities such as making beds and room to ensuring satisfaction.
- Helping with breakfast duties including servicing the guests and clearing the tables.
Education
Intermediate Mathematics and Home Economics C Hospitality B
Taylor High School
Motherwell 08.1995 - 06.2000
Hospitality
Motherwell College
Motherwell 09.2000 - 07.2001
Skills
- Administration of medicine
- Resilience in stressful situations
- Assistive devices usage
- Communicative listening
- Mobility aids proficiency
- Adaptable to changes
- Manual handling
- Time Management
- Teamwork
- Personal hygiene assistance
Certification
- Turas Learn NHS Education for Scotland
Completed various mandatory modules through Turas
- Advanced Diploma in Hospitality Management Level 7
This was a CPD course i did myself to enhance my knowledge on the hospitality industry. It covered all aspect of the industry in great detail.
- Management course of the Tourism and Hospitality Talent Development Programme
This was CDP course ran through hospitality Industry trust through covid. This course was developed to help supervisors and managers to prepare for the future of the industry.
INTERESTS
I enjoy walking, sewing and meeting up with friends.
References
References available upon request.
Timeline
Senior care at home support worker
NHS Highland
06.2024 - 04.2026
Head receptionist
Perle Hotels
03.2024 - 06.2024
Duty Manager
Sligachan Hotel
04.2022 - 02.2024
Head Housekeeper
Sligachan Hotel
03.2021 - 04.2022
Head Housekeeper
Perle Hotels, Portree
08.2018 - 03.2021
Housekeeper/Head housekeeper
Portree Hotel and Greshornish Hotel, Portree
09.2017 - 08.2018
Bed and breakfast assistant
Skye Heven, Portree
10.2015 - 09.2017
Bed and breakfast assistant
Duirinish Guest House, Portree
03.2014 - 10.2015
Hospitality
Motherwell College
09.2000 - 07.2001
Intermediate Mathematics and Home Economics C Hospitality B
Taylor High School
08.1995 - 06.2000