Rowan Jenkins
Cambridge,Cambridgeshire
Summary
Dynamic professional with a strong foundation in team work, admin experience and IT capabilities. Developed skills in customer relationship management and financial acumen, with a proven track record in mentoring expertise and contractual understanding. My close knit team would often ask me for advice and reassurance, which I am always happy to provide. Though my current place of work does not have a team leader role, I often feel I have assumed the responsibilities of one. I am exceedingly committed to fostering positive work environment to achieve a more constructive and productive work environment.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Insurance claims administrator (Promoted)
University of Cambridge
Cambridge, Cambridgeshire
10.2023 - Current
- Manage large caseloads of insurance claims, ensuring swift resolution, around 50 per week.
- Review medical records for client's pets, ensuring appropriate compensation was awarded.
- Maintain up-to-date knowledge of industry regulations, assuring company compliance at all times.
- Streamline claims processing procedure for improved efficiency, almost doubled output.
- Negotiate fair settlements with claimants, fostering goodwill and maintaining client relationships.
- Provide expert advice to clients regarding their insurance coverage needs.
- Coordinate with underwriters, resulting in accurate policy adjustments.
- Interpret policy wording correctly, avoiding legal disputes over coverage.
- Ensure proper documentation of each claim for future reference and audit purposes.
- Collaborate closely with finance department for accurate claim settlements.
Client administrator
University of Cambridge
Cambridge, Cambridgeshire
08.2023 - 09.2023
- Maintained client records accurately, ensuring data privacy compliance.
- Organised meetings efficiently, enabling productive discussions.
- Collaborated effectively with teams, contributing to successful project completion.
- Facilitated communication between clients and management for streamlined operations.
- Processed invoices accurately ensuring timely payments from clients.
- Served as first point of contact for clients, improving accessibility.
- Enhanced team productivity by coordinating schedules and managing appointments.
- Fielded telephone calls professionally, maintaining high-level customer service standards.
- Implemented new customer service strategies resulting in increased client loyalty.
- Liaised with other departments to ensure consistency in client communications.
- Improved client satisfaction by addressing and resolving their concerns promptly.
- Managed daily administrative tasks for improved efficiency.
- Helped resolve client problems quickly with superior customer service.
- Collected and processed payments.
- Responded to telephone and in-person requests for information.
Education
Bachelor of Arts - Business and Management
University of Reading
Reading 10.2020 - 07.2023
A-Levels - Business , Geography, Psychology and Extended Project
Hills Road Sixth Form College
Cambridge, Cambridgeshire 09.2016 - 07.2018
Skills
- Ethical standards adherence
- IT systems knowledge
- Leadership excellence
- Mentoring expertise
- Contractual understanding
- Resilient mentality
- Decision making precision
- Customer relationship management
- Financial acumen
- Positive reinforcement
- Business acumen
Certification
Anti-Bribery & Corruption Training (certificate)
Courageous Peer to Peer Conversations Training (certificate)
Client Communication Training
Introduction to Prevent e-learning Training (certificate)
Cyber Security Awareness Course (certificate)
Accomplishments
Achieved Black Belt in Shotokan Karate
Bronze Duke of Edenborough Award
Top Class for Cambridge Swimming Club
Affiliations
Badminton
Crosswords
Socialising
Timeline
Insurance claims administrator (Promoted)
University of Cambridge
10.2023 - Current
Client administrator
University of Cambridge
08.2023 - 09.2023
Bachelor of Arts - Business and Management
University of Reading
10.2020 - 07.2023
A-Levels - Business , Geography, Psychology and Extended Project
Hills Road Sixth Form College
09.2016 - 07.2018
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