Phyllis Jones
Caernarfon,Gwynedd
Summary
Compassionate Care Assistant experienced in delivering personal care with a focus on comfort and dignity. Provided direct support during challenging times, including COVID-19, while maintaining accurate and confidential care records. Committed to continuous learning and development, demonstrating reliability and dedication as a team member.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Health Care Assistant
Tuag Adref
Porthmadog, Gwynedd
2020.07 - Current
- Delivered respectful personal care for dressing and bathing while prioritising sensitivity.
- Coordinated home palliative care visits to ensure patient dignity and comfort.
- Coordinated daily with nurses and health professionals for patient needs.
- Contact nursing teams on wards to plan daily discharge next steps.
- Facilitated discussions on family support needs to enhance patient comfort at home.
- Provided weekly patient updates to support ongoing planning.
- Document patient records after each visit with accuracy.
- Schedule next-day workloads to maintain continuity of care.
- Meet patients and introduce self before leaving ward when required.
- Attend twice-daily zoom meetings to pass and receive patient information.
- Answer telephone calls and record messages promptly.
- Contacted manager to provide regular updates on patient status.
- Handle confidential documents discreetly during daily work.
- Update records by photocopying documents and filing information accurately.
- Copied and printed forms, contact sheets, workloads, and mileage sheets on a daily basis.
- Shred confidential information after completing record updates.
- Input patient requirements after receiving information for two weeks' support palliative or package care on board in office start and end dates.
Health Carer
NHS HCA bank
Porthmadog/Caernarvon, Gwynedd
2019.12 - Current
- Provided personal care, including toileting, while maintaining patient dignity.
- Assisted with mealtimes, enhancing patient comfort and addressing individual dietary needs.
- Developed trusting relationships by actively listening and responding to patient needs. by offering continuous support and the best possible care.
- Supported client mental health through engaging reading games and structured activities, fostering a positive environment.
- Delivered care during COVID, supporting patients through difficult, rewarding moments.
- Worked healthcare bank shifts across hospitals, ensuring timely coverage of patient needs.
Receptionist
Cutting parlour
Caernarfon, Gwynedd
2007.09 - 2020.02
- Welcomed guests and created a friendly reception atmosphere, enhancing visitor experience.
- Managed reception and scheduled workshop appointments, ensuring smooth daily operations.
- Maintained confidentiality of customer information to protect privacy.
- Coordinated stock reordering and organised supplies for workshops to facilitate seamless events.
Carer
Social services
Caernarfon, Gwynedd
1993.01 - 2009.09
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, ensuring dignity and comfort.
- Visited patient homes daily to provide practical support and reassurance, enhancing patient well-being.
- Prepared meals, shopped for essentials, and took clients to appointments daily.
- Changed bed linen and washed patient clothes regularly to uphold hygiene standards and promote health.
- Document care provided to keep accurate, up-to-date and confidential records.
- Completed NVQ 1 and NVQ 2 qualifications in health and social care through daily study.
Education
GCSE’s - Mathematics, English, Catering
West Leeds Girls High School
LeedsSkills
- Personal care assistance
- Bathing and dressing assistance
- Nutritional support
- End-of-life care
- End-Of-Life care sensitivity
- Patient interaction and support
- Patient advocacy
- Safeguarding strategies
- First aid support
- Manual handling and hoist operation
- Record keeping
- Clinical record-keeping
- Patient care documentation
- Ethical standards adherence
- Ethical standards compliance
- Effective communication skills
- Hoist operation
Certification
- Physiological measurements
- Moving and Handling level 1-2
- Covid -19 risk assessment
- Donning and doffing
- PPE and fit test
- Preventing of adults patient falls level 1-2
- Equality and diversity and human rights
- Fire safety
- Health safety and welfare
- Infection prevention control level 1-3
- Basic Life support
- Safeguarding adults level1 -3
- Violence and aggression
- Aseptic non touch technique
- Dementia awareness
- Fraud Prevention
- Mental capacity act
- Violence against women domestic abuse and sexual violence
Custom
- Physiological measurements
- Moving and handling level 1 & 2
- Covid-19 risk assessment
- Donning and doffing
- PPE mask fit test
- Prevention of adults in patient falls level 1 & 2
- Equality, diversity and human rights
- Fire safety
- Health safety and welfare
- Infection prevention and control level 1-3
- Basic life support
- Safeguarding adults level 1-3
- Violence and aggression
- Aseptic non touch technique
- Dementia awareness
- Fraud awareness
- Mental capacity act
- Violence against women, domestic abuse and sexual violence
Hobbies and interests
- My Hobbies are walking socialising with friends and family going out for food .
Timeline
Health Care Assistant
Tuag Adref
2020.07 - Current
Health Carer
NHS HCA bank
2019.12 - Current
Receptionist
Cutting parlour
2007.09 - 2020.02
Carer
Social services
1993.01 - 2009.09
GCSE’s - Mathematics, English, Catering
West Leeds Girls High School