Rosy J Fernandes
London,Ealing
Summary
Dedicated professional with a strong foundation in excellent customer service and exceptional communication skills. Known for attention to detail, effective time management, and organisational abilities. Highly adaptable and resourceful, with a commitment to delivering outstanding results in dynamic environments.
Overview
8
8
years of professional experience
Work history
Extra Care Assistant
Housing 21
Brentford
2021.01 - 2025.01
- Supported residents with daily routines and mobility, enhancing their emotional well-being and overall quality of life.
- Maintained accurate records and adhered to individual care plans to ensure consistent and personalised care.
- Responded promptly to requests, ensuring comfort and dignity.
- Fostered a welcoming atmosphere for residents by implementing safety protocols that ensured comfort and security.
- Communicated clearly with residents and colleagues.
- Adapted to changing needs and schedules.
Care Assistant
Martin House
2020.01 - 2021.01
- Delivered personal care and daily support to enhance residents' wellbeing.
- Actively listened to residents and addressed concerns to improve their comfort.
- Assisted with meal preparation and medication reminders.
- Supported activities that encouraged independence.
- Collaborated with team members to address and fulfil individual needs.
- Maintained cleanliness in living spaces to promote a comfortable environment.
Customer Sales Assistant
World Duty Free, Heathrow Airport
2019.01 - 2020.01
- Responded to product inquiries and offered tailored guidance to assist customers.
- Provided attentive service to enhance experience of international passengers.
- Accurately processed cash transactions, ensuring smooth checkout for customers.
- Managed busy periods with calm and efficiency.
- Maintained displays and ensured stock was replenished.
- Assisted team members in daily operational tasks.
Sales Assistant
WHSmith, Heathrow Airport
2017.01 - 2019.01
- Assisted customers with purchases and queries, enhancing their shopping experience.
- Managed sales transactions and stock control to ensure accurate inventory levels.
- Organised shelves and merchandise displays to improve product visibility and store presentation.
- Assisted with deliveries to ensure timely stock availability and stock checks.
- Supported team operations during busy shifts.
- Maintained a tidy and welcoming shop environment.
Education
Bachelor of Science - Health, Wellbeing & Social Care
Global Banking School
891 Greenford Rd, Greenford UB6 0HEGlobal skills Level 3 - Children Care
OneFile (Remote Learning Course)
Remote LearningIAQ Level 2 Diploma - Care
OneFile (Remote Learning Course)
Remote LearningCourse - Hospitality, Health and Safety Courses
Heathrow Academy
Heathrow Skills AcademyIT Specialist Training Course - IT Level 1
Training Network Limited
Remote LearningSkills
- Personal care assistance
- Excellent customer service
- Attention to detail
- Time management
- Adaptable
- Resourceful
- Communication skills
REFERENCE
Available on request
HOBBIES AND INTERESTS
In my spare time, I enjoy music, dancing, drawing, painting and singing. These activities give me a chance to relax and express myself creatively. Whether I’m learning a new song, sketching, or joining friends for a dance, I find these interests help me recharge and bring a sense of balance to my life.
WORK EXPERIENCE
- Interpreter | Language No Barrier, ITLS Ltd 2011
- Delivered interpretation services for individuals and groups, ensuring clarity in communication.
- Adapted language to suit different contexts and audiences.
- Maintained confidentiality and accuracy during assignments.
- Approached each situation with awareness of cultural differences and respect for all participants.
Timeline
Extra Care Assistant
Housing 21
2021.01 - 2025.01
Care Assistant
Martin House
2020.01 - 2021.01
Customer Sales Assistant
World Duty Free, Heathrow Airport
2019.01 - 2020.01
Sales Assistant
WHSmith, Heathrow Airport
2017.01 - 2019.01
Bachelor of Science - Health, Wellbeing & Social Care
Global Banking School
Global skills Level 3 - Children Care
OneFile (Remote Learning Course)
IAQ Level 2 Diploma - Care
OneFile (Remote Learning Course)
Course - Hospitality, Health and Safety Courses
Heathrow Academy
IT Specialist Training Course - IT Level 1
Training Network Limited