Ross McPeake
Irvine,Ayrshire
Summary
Focused professional with career centred on customer service and branch operations. Demonstrating capability to drive business growth by delivering top-notch service and fostering positive relationships with customers. Unique skill set includes team leadership, problem-solving, and adaptability, aiming to contribute to thriving team environment and enhance branch productivity.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
Work history
Branch assistant / Internal Sales
Scots Bearings Ltd
Irvine, Ayrshire
2018.06 - Current
- Performed end-of-day reconciliation to ensure financial integrity of the branch.
- Improved customer satisfaction by promptly resolving complaints and queries.
- Trained new hires on company policies and procedures, expediting their integration into the team.
- Facilitated communication between team members, fostering a collaborative work environment.
- Supported Branch Manager in administrative tasks, freeing up time for strategic decision-making.
- Managed stock inventory, reducing waste whilst increasing productivity.
- Helped maintain a clean and organised working environment for optimal efficiency.
- Handled cash & card transactions accurately, minimising discrepancies.
- Monitored market trends to stay abreast of competition and customer needs.
- Fostered positive relationships with customers, contributing to increased brand loyalty.
- Maintained confidentiality regarding sensitive customer information and transactions.
- Liaised with suppliers to secure best prices and timely deliveries.
- Streamlined processes to improve efficiency within the branch.
- Assisted in daily operations for smooth branch functioning.
- Served customers, ensuring high levels of satisfaction.
- Coordinated with other branches for seamless inter-branch transactions.
- Ensured compliance to company policies, maintaining professional standards at all times.
- Established and maintained effective relationship with customers, boosting customer loyalty by [Number]%.
- Handled [Number]+ calls, emails and face-to-face enquiries daily, exceeding branch target by [Number]%.
- Screened incoming phone calls and relayed detailed messages.
Checkout assistant / Grocery stacker
Sainsbury’s
Irvine, Ayrshire
2017.10 - 2018.06
- Worked extra shifts during holiday seasons to accommodate increased footfall in the store.
- Dealt with returns and refunds, maintaining high levels of customer satisfaction.
- Multi-tasked efficiently during peak hours to minimise waiting time for customers.
- Demonstrated product knowledge when asked about specific items or promotions in-store.
- Provided excellent communication skills in dealing with customers' queries and complaints.
- Upheld company policies and regulations whilst interacting with customers.
- Promoted store loyalty cards whilst serving customers at the checkout line.
- Displayed patience and understanding when dealing with difficult or upset customers.
- Facilitated easy payment process by accurately entering purchase information into cash register system.
- Helped restock shelves when not busy at the checkout counter, ensuring product availability at all times.
- Collaborated effectively as part of a team to improve overall store performance.
- Resolved issues swiftly at the tills, reducing customer wait times significantly.
- Handled cash, credit cards, and vouchers for seamless transactions.
- Ensured customer satisfaction by providing quick and friendly service.
- Managed customer transactions to ensure smooth shopping experience.
- Maintained a clean working environment for improved workflow efficiency.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Located desired items for customers to improve sales.
- Relocated misplaced stock to correct shelf.
- Arranged items in order of use-by dates to reduce stock waste.
- Faced-up shelves for customers to easily identify products.
- Replaced stock on empty and low-quantity shelves.
- Recycled boxes and packaging to support sustainability.
- Moved cages onto shop floor with minimal disturbance to customers.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Counted change correctly and issued customer receipts.
- Scanned products at high tempo to quickly process customer transactions.
- Checked customer ID when selling age-restricted items, following store policy.
- Checked notes carefully to spot counterfeit currency.
Education
SVQ Level 3 - Introduction to Pneumatics
City & Guilds
Northampton 06.2025
SVQ Level 3 - Business and Information Technology
SQA
Glasgow 04.2020
SVQ Level 3 - Digital Application Support
SQA
Glasgow03.2020
A-Levels - PC Passport
SQA
Glasgow03.2020
GCSEs - Physics
SQA
Dreghorn 08.2018
GCSEs - Maths
SQA
Dreghorn08.2018
A-Levels - English
SQA
Dreghorn08.2018
A-Levels - Physical Education
SQA
Dreghorn08.2017
SVQ Level 5 - History
SQA
Dreghorn08.2016
SVQ Level 5 - Physical Education
SQA
Dreghorn08.2016
SVQ Level 5 - English
SQA
Dreghorn08.2016
Skills
- Customer relationship management software
- Understanding financial products
- Maintaining store standards
- Compliance awareness
- Safety procedures compliance
- Technical support provision
- Branches networking
- Inventory software usage
- Order processing
- Process implementation
- Sales promotion
- Cross-selling techniques
- Stock replenishment
- Order fulfilment
- Client Relationship Management
- Document preparation
- Counter service
- Query resolution
- Confidentiality procedures
- Customer Service
- Health and Safety Compliance
- Product knowledge
- Inventory management
Websites
Timeline
Branch assistant / Internal Sales
Scots Bearings Ltd
2018.06 - Current
Checkout assistant / Grocery stacker
Sainsbury’s
2017.10 - 2018.06
SVQ Level 3 - Introduction to Pneumatics
City & Guilds
SVQ Level 3 - Business and Information Technology
SQA
SVQ Level 3 - Digital Application Support
SQA
A-Levels - PC Passport
SQA
GCSEs - Physics
SQA
GCSEs - Maths
SQA
A-Levels - English
SQA
A-Levels - Physical Education
SQA
SVQ Level 5 - History
SQA
SVQ Level 5 - Physical Education
SQA
SVQ Level 5 - English
SQA