Summary
Overview
Work history
Education
Skills
Timeline
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Ross McJury

Bangor,Ards and North Down

Summary

Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

9
9
years of professional experience

Work history

Car park attendant

First Choice Recruitment
Ulster Hospital, Dundonald, Down
03.2025 - Current
  • Managed ticketing system to ensure smooth operations.
  • Conducted regular patrols of the facility, ensuring security measures were upheld.
  • Assisted customers with parking issues, ensuring their comfort and safety.
  • Handled lost property cases tactfully; returned items to rightful owners where possible.
  • Provided information to patrons, enhancing their experience.
  • Ensured safe vehicle manoeuvring by directing traffic in car park.
  • Facilitated customer queries for improved service satisfaction.
  • Assisted disabled patrons with accessibility needs, creating an inclusive environment.
  • Patrolled car park to monitor vehicles, identify problem behaviour and prevent damage or theft.

Admin Support

Phoenix Energy Services
Belfast
04.2024 - 03.2025
  • Provided administrative support, including processing purchase orders, service contracts and financial reports.
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Fielded telephone calls professionally, ensuring customer satisfaction.
  • Drafted outgoing correspondence in appropriate tone and style.
  • Drafted informative reports regarding upcoming projects and required resources.
  • Worked to facilitate positive, productive working environments through reliable administrative support.
  • Prepared and posted invoices to customers, processed payments and documented account updates.
  • Maintained orderly files with updated, easily accessible information for staff.
  • Handled confidential documents discreetly ensuring security at all times.
  • Ensured accuracy of data with meticulous record keeping.

Admin Band 3

NHS
Dundonald, Down
01.2023 - 11.2023
  • Booking Ultrasound scans for patients at the Ulster Hospital.
  • Communicated treatment programmes to patients.
  • Responded to patient's physical and emotional needs for well-rounded support.
  • Updated multidisciplinary teams on patient progress and performance to enable excellent care continuity.
  • Sending radiology reports to consultants for review.
  • Reduced waiting list for head and neck scans by managing lists efficiently and communicating with patients.

Sales Advisor

Hughes Insurance
Newtownards, Ards and North Down
10.2016 - 01.2023
  • Converted sales leads and opportunities through exceptional persuasion and negotiation.
  • Successfully applied various sales techniques to steadily expand customer bases.
  • Established customer purchasing needs, offering personalised guidance with product and accessory selection.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Highlighted product features and benefits in line with customer needs, securing high-value sales.
  • Engagement Officer.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Delivered outstanding customer experiences through attentive care and faultless service.

Education

A-Levels -

Bangor Grammar School
Bangor

Skills

  • Sales calls
  • Product presentations
  • Upselling techniques
  • Customer service
  • Active selling
  • Point Of Sale system operation
  • Dispute resolution
  • Customer service experience
  • Payment processing
  • Organised
  • Efficient
  • Resourceful

Timeline

Car park attendant

First Choice Recruitment
03.2025 - Current

Admin Support

Phoenix Energy Services
04.2024 - 03.2025

Admin Band 3

NHS
01.2023 - 11.2023

Sales Advisor

Hughes Insurance
10.2016 - 01.2023

A-Levels -

Bangor Grammar School

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Ross McJury