Ross McJury
Bangor,Ards and North Down
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
Work history
Car park attendant
First Choice Recruitment
Ulster Hospital, Dundonald, Down
03.2025 - Current
- Managed ticketing system to ensure smooth operations.
- Conducted regular patrols of the facility, ensuring security measures were upheld.
- Assisted customers with parking issues, ensuring their comfort and safety.
- Handled lost property cases tactfully; returned items to rightful owners where possible.
- Provided information to patrons, enhancing their experience.
- Ensured safe vehicle manoeuvring by directing traffic in car park.
- Facilitated customer queries for improved service satisfaction.
- Assisted disabled patrons with accessibility needs, creating an inclusive environment.
- Patrolled car park to monitor vehicles, identify problem behaviour and prevent damage or theft.
Admin Support
Phoenix Energy Services
Belfast
04.2024 - 03.2025
- Provided administrative support, including processing purchase orders, service contracts and financial reports.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Fielded telephone calls professionally, ensuring customer satisfaction.
- Drafted outgoing correspondence in appropriate tone and style.
- Drafted informative reports regarding upcoming projects and required resources.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Prepared and posted invoices to customers, processed payments and documented account updates.
- Maintained orderly files with updated, easily accessible information for staff.
- Handled confidential documents discreetly ensuring security at all times.
- Ensured accuracy of data with meticulous record keeping.
Admin Band 3
NHS
Dundonald, Down
01.2023 - 11.2023
- Booking Ultrasound scans for patients at the Ulster Hospital.
- Communicated treatment programmes to patients.
- Responded to patient's physical and emotional needs for well-rounded support.
- Updated multidisciplinary teams on patient progress and performance to enable excellent care continuity.
- Sending radiology reports to consultants for review.
- Reduced waiting list for head and neck scans by managing lists efficiently and communicating with patients.
Sales Advisor
Hughes Insurance
Newtownards, Ards and North Down
10.2016 - 01.2023
- Converted sales leads and opportunities through exceptional persuasion and negotiation.
- Successfully applied various sales techniques to steadily expand customer bases.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Engagement Officer.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Delivered outstanding customer experiences through attentive care and faultless service.
Education
A-Levels -
Bangor Grammar School
BangorSkills
- Sales calls
- Product presentations
- Upselling techniques
- Customer service
- Active selling
- Point Of Sale system operation
- Dispute resolution
- Customer service experience
- Payment processing
- Organised
- Efficient
- Resourceful
Timeline
Car park attendant
First Choice Recruitment
03.2025 - Current
Admin Support
Phoenix Energy Services
04.2024 - 03.2025
Admin Band 3
NHS
01.2023 - 11.2023
Sales Advisor
Hughes Insurance
10.2016 - 01.2023
A-Levels -
Bangor Grammar School
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