Hi, I’m
Vanessa Maina
BRENTWOOD,Essex
Summary
Organized and dedicated aspiring administrative assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. In addition, I have great communication skills, I'm proficient in Microsoft Office, and possess skills such as prioritizing, organizing, and scheduling.
Overview
9
years of professional experience
Work history
Stansted AirportStansted Mountfitchet, Essex
Car Park Attendant
05.2023 - Current
Job overview
- Assessed the condition of customer vehicles both before and after parking to ensure they did not sustain any damage while parked.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Evaluated parking lot and parking scheme to promote optimal utilization of area.
- Parked and retrieved cars carefully, safely and in timely manner to prevent damage and avoid keeping customers waiting.
- Issued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flow.
Amazon
Warehouse Operative
10.2022 - 12.2022
Job overview
- Picking customers items
- Ensuring quality of service is the main priority and focus
- Using computer systems to carefully select items and guarantee customers orders are placed in the correct totes
- Meeting daily targets
SERCO
Prison Custody Officer
01.2020 - 01.2022
Job overview
- Ensuring the health, safety and wellbeing of both the custodies and officers around me
- Attempt to reduce re-offending rates by voicing educational and vocational avenues they can take to better their lives.
Greggs
Senior Sales Member
09.2015 - 01.2020
Job overview
- Welcoming customers and serving them in a warm and friendly manner
- Receiving customer orders
- Looking after the shop for a few hours a day, either at opening or closing time
- Opening the shop ensuring the much-loved products of the store are ready and fresh for our customers and the shop is set up to the highest standard
- A passion to deliver a fantastic shopping experience for the customers when they come in
- Closing down the store and getting the shop ready for the next day; cleaning, stock counting and cashing up.
The Provender
Hostess
01.2014 - 06.2014
Job overview
- Greeting guests at the door and seating them at their appropriate table
- Taking the customers coats and any other belongings making sure that they were comfortable in their surroundings
- Clearing the tables, cleaning and re-setting them according to the reservation
- Making sure all wine glasses and water glasses and menus were cleaned ready to be set on the table.
Education
Brentwood County High School
University overview
Sociology - English Language - English Literature - Drama and Theatre Studies, grade A-D, including Maths and English
University of Greenwich
BSC Honours from Criminology and Criminal Psychology
University overview
GPA: 2:1
Skills
- Proficiency in all areas of Microsoft Office, including Word and PowerPoint
- Excellent communication skills, both written and verbal
- Experienced Hostess
- Admirable skills with customer service and serving people
- Formal punctuality skills
- Brilliant desire to work hard and to the best of my ability
- Prison Custody Officer experience
- Experience with young juveniles and vulnerable adults
- Interpersonal Skills
- Strong communication skills
- Teamwork Skills
- Patience, honesty, and full commitment to all tasks
- Vigilant, observation skills
- Following procedures and protocols attentively
- Securing keys throughout shifts
- First aid and CPR
- Time management skills
- Excellent customer service
Languages
English
Native
Timeline
Car Park Attendant
Stansted Airport
05.2023 - Current
Warehouse Operative
Amazon
10.2022 - 12.2022
Prison Custody Officer
SERCO
01.2020 - 01.2022
Senior Sales Member
Greggs
09.2015 - 01.2020
Hostess
The Provender
01.2014 - 06.2014
Brentwood County High School
University of Greenwich
BSC Honours from Criminology and Criminal Psychology
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