Ross Machin-Booth
Sheffield,South Yorkshire
Summary
Dynamic leader with proven organizational and interpersonal skills, excelling in team and operations management. Achieved significant sales growth and enhanced customer satisfaction through effective strategic planning and team development. Quick decision-maker, maintaining composure in high-pressure environments.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Branch manager
Travis Perkins
Sheffield, South Yorkshire
2023.08 - Current
- Assisted in developing strategies that improved customer satisfaction.
- Collaborated with clients to strengthen relationships resulting in repeat business.
- Supported inventory management to align with customer demand without excess stockholding.
- Adhered to company policies to uphold ethical standards.
- Facilitated regular performance reviews for employee development.
- Coordinated with other branches to ensure seamless service delivery.
- Assisted in reviewing sales data to identify growth opportunities.
- Aided in recruitment process to select competent staff members.
- Led team meetings to enhance communication and collaboration.
- Helped manage daily operations for smooth branch functioning.
- Identified and addressed operational issues affecting productivity or profitability.
- Directed daily tasks of 14 employees and encouraged teams to meet objectives.
Assistant Branch Manager
Travis Perkins
Sheffield, South Yorkshire
2021.01 - 2023.07
- Cultivated positive relationships with customers to enhance loyalty and retention.
- Addressed customer complaints to improve satisfaction levels.
- Managed high-value accounts to ensure client satisfaction.
- Recognised new business opportunities to expand market share.
- Collaborated with branch manager to develop operational strategies.
- Assisted team in enhancing customer service experience to foster loyalty.
- Facilitated inter-departmental communication to boost task coordination and efficiency.
- Coordinated with other branches for a cohesive business approach.
Tool Hire Manager
Travis Perkins
Sheffield , South Yorkshire
2019.07 - 2021.01
- Streamlined operational processes, improving department efficiency.
- Liaised with suppliers to ensure timely deliveries.
- Enforced safety regulations to reduce workplace accidents.
- Facilitated staff training, improving customer service capabilities.
- Delivered high-quality products, enhancing customer satisfaction.
- Delegated tasks efficiently to maximise productivity.
- Cultivated strong relationships with clients to secure repeat business.
Customer Sales Assistant
Travis Perkins
Sheffield , South Yorkshire
2017.10 - 2019.07
- Upsold additional products for increased revenue generation.
- Provided exceptional service, boosting repeat business rates.
- Enhanced customer engagement by offering product knowledge and advice.
- Balanced multiple responsibilities while ensuring high-quality service delivery.
- Collaborated with team members to meet daily sales targets.
- Built relationships with customers through friendly interaction and assistance.
- Managed stock level for effective store operation.
- Organised marketing materials to effectively promote new products and discounts.
- Maintained shop floor cleanliness, contributing to a welcoming shopping experience.
- Oriented new staff members, fostering a supportive team atmosphere.
Supervisor
Mitchells & Butlers
Sheffield, South Yorkshire
2014.07 - 2017.10
- Led team to deliver outstanding hospitality operations.
- Streamlined operations during peak hours, minimising wait times for customers.
- Collaborated with kitchen staff effectively managing service flow during peak hours.
- Coordinated reservations to create an organised seating system, enhancing customer flow.
- Fostered positive work environment, contributing to reduced employee turnover.
- Built a loyal customer base due to excellent service provision.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Contributed fresh ideas and innovation to continuously improve the business.
Education
A-Levels - Uniformed Public Services
Hillsborough College
Sheffield 2009.09 - 2011.06
GCSEs -
Bradfield Secondary School
Sheffield 2004.09 - 2009.06
Skills
- Branch operations
- Business development
- Sales strategy
- Customer relations
- Staff management
- Strategic visioning
- Executive communication
- Organisational awareness
- Initiative taking
Affiliations
- Football - Sheffield Wednesday Fan
- Aviation - All aspects from Planes to Airports
- Aquarist - Fish Keeping is my home hobby
- Hiking - Being outdoors with my family and friends
Accomplishments
My biggest accomplishment to date is when i set out to become a Branch Manager at Travis Perkins before the age of 30. I managed to get the keys to my first branch at Travis Perkins Rotherham, 6 months before my 30th birthday which i was extremely proud of.
References
References available upon request.
Timeline
Branch manager
Travis Perkins
2023.08 - Current
Assistant Branch Manager
Travis Perkins
2021.01 - 2023.07
Tool Hire Manager
Travis Perkins
2019.07 - 2021.01
Customer Sales Assistant
Travis Perkins
2017.10 - 2019.07
Supervisor
Mitchells & Butlers
2014.07 - 2017.10
A-Levels - Uniformed Public Services
Hillsborough College
2009.09 - 2011.06
GCSEs -
Bradfield Secondary School
2004.09 - 2009.06