Ross Ferguson
Hull
Summary
Customer-focused professional skilled in complaint handling, customer relations, and service department operations. Leverages strong knowledge of vehicle systems and maintenance scheduling to enhance service delivery. Known for reliability and effective stress management while upholding safety standards. Dedicated to building robust client relationships and driving service excellence in the automotive sector.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work history
Chef
The New Clarence
Hull
2025.04 - 2026.04
- Improved customer satisfaction by creating innovative and appetising menu items.
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
- Supervised all kitchen staff to maintain high quality standards.
- Developed new recipes for a diverse culinary experience.
- Trained junior chefs to enhance their professional skills.
Customer Service Manager
M&M Autotech
Beverley, East Riding of Yorkshire
2022.12 - 2025.02
- Maintained positive relationships through effective communication.
- Implemented training programmes, enhancing team capabilities.
- Facilitated staff development with ongoing training initiatives.
- Enhanced operating procedures for smoother workflow.
- Demonstrated leadership skills in managing diverse teams.
Parts sales consultant
LKQ Euro Car Parts
Beverley, East Riding of Yorkshire
2022.02 - 2022.12
- Established rapport with customers through attentive service ensuring repeat business.
- Collaborated with team members for efficient workflow management.
- Coordinated with suppliers to ensure timely delivery of parts.
- Delivered accurate quotations for optimal budgeting.
- Trained new employees, improving overall team performance.
Call Centre Agent
Clearanswer
Hull
2021.02 - 2022.01
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Utilised multi-line telephone systems for efficient call handling.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Improved team productivity through effective collaboration and teamwork.
- Managed high volume of inbound calls, ensuring swift response times.
Education
Diploma of Higher Education - Auto Industry
Diploma in light vehicle maintenance
Hull 2017.09 - 2020.07
Certificate of Higher Education - Catering
City & Guilds
HullGCSEs - Maths
Hornsea school and language college
Hull, Kingston upon HullGCSEs - English
Hornsea school and language college
Hull, Kingston upon HullGCSEs - Business
Hornsea school and language college
Hull, Kingston upon HullGCSEs - Graphic Design
Hornsea school and language college
Hull, Kingston upon HullSkills
- Customer feedback management
- Client engagement strategies
- Kitchen operations management
- Culinary techniques mastery
- Menu planning efficiency
- Culinary techniques
- Food safety knowledge
- Punctuality and reliability
- Stress management
- Food storage protocols
- Knowledge of transport regulations
- Understanding of road laws
- Breakdown handling
- Comfortable with night shifts
- Stress handling
- Basic vehicle diagnostics
References
References available upon request.
Timeline
Chef
The New Clarence
2025.04 - 2026.04
Customer Service Manager
M&M Autotech
2022.12 - 2025.02
Parts sales consultant
LKQ Euro Car Parts
2022.02 - 2022.12
Call Centre Agent
Clearanswer
2021.02 - 2022.01
Diploma of Higher Education - Auto Industry
Diploma in light vehicle maintenance
2017.09 - 2020.07
Certificate of Higher Education - Catering
City & Guilds
GCSEs - Maths
Hornsea school and language college
GCSEs - English
Hornsea school and language college
GCSEs - Business
Hornsea school and language college
GCSEs - Graphic Design
Hornsea school and language college