Rosie Smith
Bolton,Greater Manchester
Summary
Diligent professional with hands‑on experience in policies, risk assessment, and handling grievances and disciplinary cases. I enjoy training staff, working with different teams, and helping improve performance and customer focus.
I also bring experience in sales data, product knowledge, and visual merchandising, giving me a good mix of people and operational insight. I am focused on making processes smoother, cutting unnecessary costs, and helping teams work better through clear communication and problem‑solving.
Overview
18
18
years of professional experience
Work history
Employee Relations Advisor-Operational Specialist
Asda
2025.08 - 2026.06
- Advised clients in person, over phone and in writing to deliver top service and optimum strategies.
- Ensured adherence to employment laws, minimising legal risks.
- Provided expert support and guidance to managers on policies and procedures to enable them to proactively manage ER issues, along side developing their management skills and mitigating any risk to the business.
- Managed activity in relation to cases - outlining foreseeable risks and ensuring effective resolution.
- Maintaining a high level of accurate and comprehensive records of all ER interactions and support within case management systems.
- Supported with developing of the ER Hub for line managers - ensuring that managers have all tools required to complete al ER functions with ease.
- Managed disciplinary procedures to ensure consistency across the organisation.
- Assisted in policy development, ensuring compliance with employment laws and regulations. Including probation, performance and attendance.
- Collated employee feedback, using insights to guide service changes.
- Managed over 90 cases, along with handling up to 60+ calls a week
George and GM Trading Manager
Asda
Various Locations
2020.04 - 2025.08
- Reviewed financial reports, ensuring budget adherence across all departments.
- Delivered briefings at company meetings, providing vital operational updates.
- Achieved sales targets by developing effective strategies.
- Managed high-value stock inventory for reduced loss and wastage.
- Streamlined operations to improve efficiency and productivity.
- Implemented new store layout for improved product visibility.
- Enhanced employee performance with regular training and development sessions.
- Coordinated promotional events, driving footfall during seasonal periods.
- Led health and safety audits to maintain a safe working environment.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
- Developed team's product knowledge, resulting in increased store sales.
- Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
- Facilitated training sessions for new staff members, enhancing their productivity and understanding of protocols.
Fresh Replen and Production Manager
Asda
Various Locations , Lancashire
2015.09 - 2020.04
- Assisted customers with queries, providing excellent customer service.
- Reduced waste by implementing efficient fresh food management procedures.
- Ensured highest quality of fresh produce with rigorous inspections.
- Managed inventory levels, limiting overstock and product unavailability.
- Created enticing display arrangements to attract customers' attention.
- Maintained a clean and organised work area promoting safe working practices.
- Initiated innovative strategies to boost overall store performance.
- Conducted periodic audits to ensure compliance with regulations.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Promoted up-selling and cross-selling for enhanced profitability.
- Researched competitor activities, helping shape unique selling propositions.
George Section Leader
Asda
Bolton, Lancashire
2008.01 - 2015.09
- Delegated tasks effectively to meet business demands.
- Motivated team members towards achieving sales targets.
- Maintained high standards of customer service with regular monitoring and coaching.
- Ensured smooth running of section, improved overall efficiency.
- Collaborated with management on strategic planning and decision making.
- Implemented visual merchandising standards, enhancing store appeal.
Education
A-Levels - Sociology, English Literature, Health and Social Care
Rivington and Blackrod High School/Sixth Form
BoltonSkills
- HR policies implementation
- Grievance handling aptitude
- Sales data analytics
- Risk assessment in HR
- Leadership competence
- Product knowledge expertise
- Customer focus
- Staff training programmes implementation
- Collaborative project work
- Visual merchandising acumen
- Disciplinary and grievance case handling
Accomplishments
Regional Incentive Winner for Nightwear Sales 2019
Regional Incentive Winner for Pizza Sales in 2018
Regional Incentive Winner for Fruit Pies Sales 2015
Successful Rollout of outfit building/upselling for Lancashire Region
Visual Merchandising Displays often featured on ASDA social media accounts
Rolled out cross merchandising between George Department and GM department for region
Mental Health Ambassador
Regional Store of Excellence manager
Store shrink coach - securing 2 credits during annual inventory
Affiliations
- Live Theatre and Comedy
- Travel
- Reading
- Time with family and friends
- Art and Museums
Timeline
Employee Relations Advisor-Operational Specialist
Asda
2025.08 - 2026.06
George and GM Trading Manager
Asda
2020.04 - 2025.08
Fresh Replen and Production Manager
Asda
2015.09 - 2020.04
George Section Leader
Asda
2008.01 - 2015.09
A-Levels - Sociology, English Literature, Health and Social Care
Rivington and Blackrod High School/Sixth Form