Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Ahmed Darvesh

Bolton

Summary

Dedicated retail professional with extensive experience in stock ordering, store closing and opening, and customer service. Demonstrates a proactive approach and excels in queuing management, cash handling, and marketing. Proficient in Microsoft Office Suite, including Word and Excel. Known for friendly and helpful demeanour, attentive listening skills, and team player mentality. Committed to enhancing customer satisfaction through confident and active listening.

Friendly and approachable, possessing excellent communication and problem-solving skills, well-suited for customer-focused environment. Skilled in handling transactions and resolving customer inquiries, ensuring seamless and positive experience. Committed to bringing value and enhancing customer satisfaction in [Desired Position] role.

Responsive Customer Service Cashier bringing [Area of expertise] and [Area of expertise] talents to new team. Capable of receiving and processing payments by cash, cheque, credit card and automatic debit. Highly skilled in operating scanners, cash registers and calculators to generate accurate product prices.

Personable and driven individual with strong communication skills and knack for problem-solving, demonstrating proficiency in handling transactions and providing exceptional customer service. Possesses ability to maintain composure in high-pressure situations while ensuring customer satisfaction. Dedicated to creating positive and welcoming environment, aiming to enhance customer experiences and streamline service processes.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Customer service cashier

blazebites
Bolton by Bowland, Lancashire
10.2024 - Current
  • Packaged customer purchases carefully, preventing any damage or spillage.
  • Redeemed stamps and vouchers against transactions.
  • Maintained up-to-date knowledge on store policies, promotions and product offerings for accurate communication to customers.
  • Assisted customers with queries, improving overall store reputation.

Passenger service agent

swissport
Manchester
08.2024 - 11.2024
  • Communicated changes to passengers promptly, providing additional information to help manage travel anxiety.
  • Trained and mentored junior consultants in customer service best practices.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.
  • checked in passengers too the right flight and making sure they have recieved the best service before going out abroad

Customer assistant

Marmaris Turkish grill
01.2022 - 06.2022
  • Answer calls for orders and make sure it is all correct, so people don’t get the wrong food
  • This also makes me very confident in talking to people over the phone
  • Keep things in the shop organized to make everything look clean
  • Filled in files to keep upto date with the store cleaning and temperature
  • Making sure the orders are sent out on time and enjoy talking to people that come into the store
  • I also take cash and count it and put it into the till which means I am good at cash handling
  • Very motivated and confident to work with other people and meeting new people every day
  • Listening to the orders confidently so that I don’t get any orders wrong and people are more happy

Store Assistant

entertainer toy shop
Bolton
06.2019 - 07.2019
  • Kept stored looking presentable and tidy by conducting visual merchandising tasks
  • Assisted in store closing tasks, such as cash counting, mopping floors and organising products
  • Stayed knowledgeable in product placement on shelves to continue to provide efficient service when locating products for customers
  • Provided a warm and friendly welcome to customers as they entered the store
  • Attended training to keep up to date in store's regulations, emergency procedures and policies
  • Engaged with customers and clients through helping to increase sales performance

Education

GCSEs grades - math’s, English language, English lit, combined science, RS, history, citizenship

Eden Boys' School Bolton
Bolton, BOL
01.2020 - 12.2020

BTEC LVL 2 IT GRADE - MERIT PASS

Bolton Sixth Form College
Bolton, BOL
01.2020 - 12.2021

BTEC LVL 3 BUSINESS PREDICTED - MERIT

01.2021 - 12.2022

Skills

  • Stock ordering
  • Friendly
  • Helpful
  • Confident
  • Attentive listening
  • Store closing and opening
  • Retail
  • Microsoft Word
  • Customer service
  • Cash handling
  • Reading comprehension skills
  • Team player mentality
  • Listening skills
  • Marketing
  • Microsoft Excel
  • Microsoft Office
  • Proactive approach
  • Queuing management
  • Listening actively

Affiliations

  • aviation

Certification

driving license

Timeline

Customer service cashier

blazebites
10.2024 - Current

Passenger service agent

swissport
08.2024 - 11.2024

Customer assistant

Marmaris Turkish grill
01.2022 - 06.2022

BTEC LVL 3 BUSINESS PREDICTED - MERIT

01.2021 - 12.2022

GCSEs grades - math’s, English language, English lit, combined science, RS, history, citizenship

Eden Boys' School Bolton
01.2020 - 12.2020

BTEC LVL 2 IT GRADE - MERIT PASS

Bolton Sixth Form College
01.2020 - 12.2021

Store Assistant

entertainer toy shop
06.2019 - 07.2019
Ahmed Darvesh