Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Rosie Moss

Bury,Ramsey

Summary

Highly motivated and experienced professional with a robust background in Higher Education administration. Proven track record of successfully aiding in the implementation and delivery of training for Worktribe as well as providing exceptional client support. Adept at business analysis, project management, and driving continuous improvement within the University of Cambridge.

Overview

11
11
years of professional experience

Work history

Transforming Research Support Trainer (Worktribe Implementation)

University of Cambridge
Cambridge, Cambridgeshire
02.2024 - 06.2025
  • Managed customer expectations and ensured successful Worktribe pre-award implementation.
  • Provided Gap Analysis task support for the Pre Award and Post Award Module of Worktribe.
  • Conducted business process reviews and advised on best practices within the University of Cambridge.
  • Delivered Worktribe training sessions and demonstrations to High Education sector clients as well as internal staff members.
  • Coordinated resources to meet project goals on time for Worktribe 'Go Live' date.
  • Developed and maintained comprehensive training resources such as Videos, Manuals and release documentation.
  • Liased with development and support teams to resolve complex issues.
  • Coordinated data migration process for pre and post 'Go Live' of Worktribe.

Research Development Advisor

University of Cambridge
02.2020 - 02.2024
  • Roles -Research Development Advisor, Finance Training Assistant, Research Grants Advisor and Accounts Assistant

Administrator

The Lettings Hub
02.2021 - 01.2023

Conveyancing Administration Assistant/Finance Assistant

Movewithus
08.2017 - 08.2019
  • Handled client's confidential information ensuring data protection security measures were in place.
  • Debt collected from our partnering Estate Agents.
  • Printed out invoices and processed payment runs on the 1st and 15th of every month.
  • Dealt with any complaints or queries that any of our estate agents or clients had.
  • Carried out financial tasks such as Month End and reporting using excel and Google Sheets.
  • Promptly send out daily emails to both my internal team and external Estate Agents that we worked with.
  • Managed my time efficiently in order to carry out my own work and meet department deadlines.

Lettings Agent

Homequest
03.2018 - 01.2019

Lettings Agent

Harvey Robinson
03.2017 - 07.2017
  • Processed applicants through the referencing process.
  • Measured properties and created floor plans.
  • Conducted and organised viewings for clients.
  • Helped market and advertise Harvey Robinson as a company.
  • Responded to our online enquiries from websites such as Rightmove and Zoopla.
  • Dealt with client enquiries via the telephone, email and face to face.
  • Responded to both tenants and landlords' queries.
  • Dealt with tenant maintenance issues and organised for them to be rectified.

Sales Assistant

John Lewis
12.2014 - 02.2017
  • Assisted customers in finding the products they required.
  • Merchandised displays.
  • Operated company databases.
  • Processed online orders for customers using PC and mobile devices.
  • Liaised with head office regarding customer complaints and enquiries.
  • Assisted in training of new colleagues.
  • Provided flexibility to provide other departments with help during peak trading.
  • Refunded items for customers and dealt with any faulty products.

Education

A Levels - Law, Graphic Design, English Literature

St Ivo School
Saint Ives, Cambridgeshire

Level 3 Diploma - Pass

Professional Interior Design

Skills

  • Presentation Skills
  • Higher Education Administration Systems and Processes
  • Customer Relationship Management
  • Project Management
  • Higher Education Process Analysis
  • Training and Development
  • Excellent Communication Skills
  • Problem-Solving and Issue Resolution
  • Technical Proficiency in Complex Software

Custom

Available upon request

Timeline

Transforming Research Support Trainer (Worktribe Implementation)

University of Cambridge
02.2024 - 06.2025

Administrator

The Lettings Hub
02.2021 - 01.2023

Research Development Advisor

University of Cambridge
02.2020 - 02.2024

Lettings Agent

Homequest
03.2018 - 01.2019

Conveyancing Administration Assistant/Finance Assistant

Movewithus
08.2017 - 08.2019

Lettings Agent

Harvey Robinson
03.2017 - 07.2017

Sales Assistant

John Lewis
12.2014 - 02.2017

Level 3 Diploma - Pass

Professional Interior Design

A Levels - Law, Graphic Design, English Literature

St Ivo School

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