Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Will Campbell

Will Campbell

System Trainer / Technical Support
Hull,East Riding of Yorkshire

Summary

Highly motivated system trainer with experience in training small and large groups across diverse industries. Proven success in leveraging educational theories and methodologies to design, develop, and deliver successful training programs and integrate instructional technology to provide onsite and virtual training. Adept at organizing and facilitating training programs and activities.


I have a keen eye for detail and years of experience in sales and customer service including face to face and over the phone. I'm used to dealing with a variety of high pressure issues from clients, taking pride in resolving clients corcerns as quickly and efficiently as possible.

Overview

7
7
years of professional experience
9
9
years of post-secondary education
3
3
Certifications

Work History

System Trainer / Technical Support

Loop - The Social Value People
Hull, ERY
07.2021 - Current
  • Learned and adapted quickly to new technology and software applications.
  • Gained knowledge in Social Value. With ongoing research and development.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Creation of professional training presentations, tailored for speficic clients and industries.
  • Ran both small and large training sessions for clients such as Rail Safety and Standards Board (RSSB), Biffa Group, Bolsover CC.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Creation of 5 full user guides and 80 training videos for the UK's Rail Safety and Standards Board (RSSB).
  • Demonstrated and explained Social Value software to persuade customers to complete purchases.
  • Engaged consumers at events to encourage product demonstrations.
  • Prepared and delivered sleek and professional sales presentations to explain product benefits.
  • Provided 1st line technical support to clients on Loop social value software.

Administrative Support

Stan Robinson & Son Ltd
07.2020 - 07.2021
  • Gained experience working alongside contractors on a building site
  • Scheduling daily appointments for engineers using company software, whilst liaising with clients until full job completion
  • Collating engineer’s hours and job reports onto costings and project trackers for managers
  • Developed new filing and organizational practices, saving the company money
  • Taking daily phone calls from client & suppliers whilst dealing with their queries in a timely fashion
  • Maintain utmost discretion when dealing with sensitive topics and finances
  • Manage expense & fleet reports for project managers
  • Delivered presentations for company directors & project managers on weekly/monthly updates.

Scheduler Coordinator

Ideal Heating - Groupe Atlantic
Hull, ERY
06.2017 - 07.2020
  • During my time at Groupe Atlantic I progressed onto 3 separate departments, starting in Customer services before being hand picked for the technical support team. Then finally moving onto the Logistics/scheduling department becoming Lead North Scheduler organizing up to 70 engineers per day.
  • Proficient in using multiple software systems to locate customer boiler info, book appointments whilst simultaneously dealing with high pressure calls and fact finding to give out technical advice to customers to try solve issues without a call out
  • 2 months in depth technical training in state of the art ideal boiler school learning how to repair boilers to give technical support to engineers over the phone whilst on site
  • Using GANTT to schedule routes for up to 70 engineers per day, taking into personal skill sets, logistics & severity of the call out.
  • Issued daily appointment instructions and provided routing information to achieve on-time, accurate schedules.

Telemarketing Specialist

Res-Q Ltd
03.2016 - 06.2017
  • Full and extensive 8 week training period, including full product and services training as well as constant coaching sessions on new sky and O2 products
  • A proven track record of handling high volume of calls
  • Excellent listening and problem solving skills
  • Great Knowledge of customer service principles & practices.
  • Experience with inbound and outbound sales as well as B2B.
  • Completed daily and weekly sales reporting using assigned tools.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Applied effective time management techniques to meet tight deadlines.
  • Extensive industry product knowledge developed.
  • Proven ability to learn quickly and adapt to new situations.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

Education

Bachelor of Arts - Human Geography

University of Hull
09.2012 - 06.2015

Advanced Level qualifications - - English - History - Geography

Bury College
09.2010 - 06.2012

GCSEs -

Bury Grammar School
Bury, BUR
09.2005 - 06.2010

Skills

    Presentation skills

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Certification

Social Value and SROI Practitioner - Level 1

Timeline

St Johns Ambulance - First Aid at Work

01-2023

Presentation Skills - M Training

04-2022

Social Value and SROI Practitioner - Level 1

02-2022

System Trainer / Technical Support

Loop - The Social Value People
07.2021 - Current

Administrative Support

Stan Robinson & Son Ltd
07.2020 - 07.2021

Scheduler Coordinator

Ideal Heating - Groupe Atlantic
06.2017 - 07.2020

Telemarketing Specialist

Res-Q Ltd
03.2016 - 06.2017

Bachelor of Arts - Human Geography

University of Hull
09.2012 - 06.2015

Advanced Level qualifications - - English - History - Geography

Bury College
09.2010 - 06.2012

GCSEs -

Bury Grammar School
09.2005 - 06.2010

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Will CampbellSystem Trainer / Technical Support