Rosie Lamb
Eastbourne,East Sussex
Summary
15 years + experience in customer service. Motivated professional demonstrating strengths in teamwork and customer engagement. Adapts to changing demands through effective communication and conflict resolution. Committed to bringing a positive attitude and a collaborative spirit to future roles.
Overview
10
10
years of professional experience
Work History
Assistant Restaurant Manager
The Ivy in the Lanes
Brighton
04.2018 - 09.2021
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Coordinated with other departments to facilitate seamless service.
- Managed staffing and training schedules for department of 15 team members to ensure optimal coverage and performance.
- Implemented brand values and standards through friendly customer service to create memorable dining experiences.
- Resolved customer complaints with professionalism, offering solutions to ensure satisfaction.
- Updated computer systems with new pricing and daily specials to keep offerings current and accessible.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure a positive experience.
- Performed opening and closing duties, including cashing up and securing the premises.
Waitress
Jamies Italian
Brighton
05.2011 - 03.2018
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Assisted colleagues during busy periods, creating a team-oriented atmosphere to improve overall service.
- Maintained safe hygiene and food handling standards for full compliance.
Education
NVQ Level 2 - Barbering
Brighton MET
Brighton01-2022
GCSEs - Upper school
Cheney School
oxford01-2000
NVQ Level 1 - Hairdessing
Brighton College
BrightonSkills
- Point of sale systems
- Operational management
- Service quality
- Customer service
- Customer feedback improvements
- Staff recruitment
- Training development
- Staff supervision
- Team building
- Conflict resolution
Timeline
Assistant Restaurant Manager
The Ivy in the Lanes
04.2018 - 09.2021
Waitress
Jamies Italian
05.2011 - 03.2018
NVQ Level 2 - Barbering
Brighton MET
GCSEs - Upper school
Cheney School
NVQ Level 1 - Hairdessing
Brighton College