Benjamin Green
Summary
Bringing strong background in customer service and team leadership. Skilled in creating welcoming environments and ensuring guest satisfaction. Proven track record in managing staff, resolving conflicts, and handling operational tasks efficiently. Excels in communication, problem-solving, and maintaining high standards under pressure.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Assistant Restaurant Manager
Lime Wood Hotel
07.2026 - Current
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Joined during a transitional time for the team meant embedding standards and implementing training.
- Managed guest experiences at a prestigious 5 AA red star property in the New Forest.
Sales Advisor
Jeroboams Wine Merchant
04.2025 - 07.2026
- Developed client relationships, providing tailored recommendations to enhance sales performance.
- Managing scheduling and selling for events.
- Conducted trade portfolio tastings, showcasing products to engage potential clients.
- High end wine merchant based across high net worth neighbourhoods in west london.
Assistant Restaurant Manager
Hawksmoor Air Street
02.2023 - 01.2025
- Managing a rota for a large team. Use of a range of IT solutions from HARRI for hiring candidate tracking and performance management and scheduling team through to OpenTable for CRM and booking and Aloha EPOS.
- Cash up closing building.
- Coached key team members to enhance their skills and improve overall team capability.
- Oversaw flagship restaurant in Piccadilly with 240 covers in restaurant and 50 in bar, managing peak operations of 950 covers daily across lunch and dinner.
Assistant General Manager
Pig and Butcher Noble Inns
06.2022 - 02.2023
- Managing private dining enquiries optimising bookings.
- Training and mentoring of the front of house team.
- Recruiting and retaining a team of fantastic servers in the restaurant.
- Michelin guide pub/restaurant consistently in top London dining pubs. Extensive wine list alongside modern European and British dishes.
Front of House Manager
Queen's Arms Walthamstow
09.2021 - 06.2022
- Managed food-led pub with focused menu, cocktails, and craft beers, contributing to annual turnover exceeding £1.2 million.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Educated staff members on procedural and menu changes.
- Trained newly hired employees on service techniques, company procedures and safety processes.
Catering Manager
Fooditude
10.2017 - 09.2021
- Planned and sold events and services aligned with client brief and brand image.
- Managed building move within first 3 months, coordinating operations from temporary kitchen to permanent area during site merger, leading two teams through transition.
- Managing and scheduling contractors.
- Client company -Verizon Media technology company. The site consists of breakfast service, lunch service, hospitality and 6 coffee points.
Duty Manager & Assistant Manager
Bartlett Mitchell
11.2015 - 03.2017
- Managed teams in the on-site restaurant and deli and set up a new coffee shop, achieving >95% coffee audit scores in each audit, which led to an opportunity to mobilise a new contract for the company.
Hotel Operations Trainee
Lucknam Park Hotel and Spa
01.2012 - 01.2013
- Placement year as part of degree gaining experience in Food and Beverage and Reception over 14 months at a 5 AA red star property. 5 AA red star property.
Education
BA Hons - Hospitality Management
Bournemouth University
01-2014
BTEC National Diploma - Hospitality
University College Birmingham
01-2010
South Bromsgrove High School
01-2008
Skills
- Restaurant operations
- Guest relations
- Event coordination
- Revenue optimisation
- Point of sale systems
- CRM software
- Labour and food cost control
- Health and Safety/ food safety compliance
- Staff scheduling
- Staff training and development
- Target tracking and performance reviews
- Performance management
- Problem solving
- Service excellence
- Change management consultations
- Microsoft Office Excel/Word
Certification
- Level 3 Food Hygiene Certificate
- BIIAB Level 2 Award for Personal License Holders
- WSET Level 3 in Wine Merit
- Full UK driving license
- Hobbies include tennis, cycling, cooking and photography
Timeline
Assistant Restaurant Manager
Lime Wood Hotel
07.2026 - Current
Sales Advisor
Jeroboams Wine Merchant
04.2025 - 07.2026
Assistant Restaurant Manager
Hawksmoor Air Street
02.2023 - 01.2025
Assistant General Manager
Pig and Butcher Noble Inns
06.2022 - 02.2023
Front of House Manager
Queen's Arms Walthamstow
09.2021 - 06.2022
Catering Manager
Fooditude
10.2017 - 09.2021
Duty Manager & Assistant Manager
Bartlett Mitchell
11.2015 - 03.2017
Hotel Operations Trainee
Lucknam Park Hotel and Spa
01.2012 - 01.2013
BA Hons - Hospitality Management
Bournemouth University
BTEC National Diploma - Hospitality
University College Birmingham
South Bromsgrove High School