Roshina Rabbani Shaikh
Customer Service | Business Development | Project Management | Sales | Post Sales
London
Summary
Eager to contribute to team success through hard work, attention to detail and excellent organizational skills, Clear understanding of technical and non-technical aspects and trained with good communication and negotiation skills, motivated to learn, grow and excel in corporate
Overview
10
10
years of professional experience
9
9
years of post-secondary education
10
10
Certifications
Work History
Hindustan Aviation Academy
Vadodara
01.2020
- Awarded as employee of the year In recognition of excellent customer service
- Hindustan Aviation
- Academy
Admission Counsellor
Hindustan Aviation Academy
Vadodara
06.2019
- Responsible for Academic Guidance: In helping students understand their learning needs and blocks, such as equipping them with study skills, doing semi-formal assessments for Learning Disabilities and Difficulties and guiding students to choose the right pathCounseling the studentsGuiding the students about aviation industryResponsible for admission process & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc.Tie-ups with colleges and SchoolsArranging for seminars and Industrial VisitsParticipate in Company's business development activity.Ensuring Proper handling of all queries of students & parents by effective counseling.Conversion of lead to admission.
Sales Advisor
Super Drug
London
10.2022 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Scheduled appointments and managed master calendar.
- Responded to in-person and telephone requests for information about company offerings.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
Student support and admission officer
Aakash Institute
Vadodara
06.2020 - 11.2021
- Accepting and filtering student applicationAssessing applications according to our eligibility criteriaOrganizing and filing of recruitment documentationProviding consultations with prospective students when requestedReferring prospective students to specific program directors for additional information (when needed)Processing student registration and paymentCommunicate with applicants about their application status, including acceptance/rejectionResponding to information requestsParticipating in (or delivering) info sessions if neededReferring accepted students to scholarship and bursary information as applicableResponding to queries and concerns from students Conversion of lead to admission.
Flight Attendant - Cabin Crew
Go Air
01.2018 - 01.2019
- Responsible for ensuring passengers' safety and comfort at all times
- Their duties include ensuring that the emergency equipment is working, that the cabin is clean, and that there is an adequate supply of food and beverages
- Guide and assist for safety and comfort to passengers Always conduct safety checks before the flight Greet and communicate with customers Help passengers find their seats Prepare and serve drinks and food to passengers Take orders from passengers Present emergency equipment and give instructions to passengers on how to use this equipment Monitor, manage and secure the cabin Adhere to all aviation rules and regulations Assist passengers and cabin crew during emergency situations Provide help to passengers with special needs (children, disabled persons, elders, etc) Prepare and submit reports on flight incident
Business Development Executive
Moon Tours ‘N’ Travels
Vadodara
01.2014 - 01.2016
- Promoting and marketing the business, sometimes to newor niche markets Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism Dealing with customer inquiries and aiming to meet theirexpectations Selling travel products and tour packages Managing budgets and maintaining statistical/financial records Taking part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance Overseeing the smooth, efficient running of the business
- Honour & Award
Education
SSC -
Zenith English Medium School
01.2008 - 04.2009
HSC - undefined
Zenith English Medium School
01.2010 - 04.2011
Fashion Designing course - undefined
Maharaja Sayajirao University of Vadodara
01.2012 - 04.2013
Diploma - Aviation
01.2016 - 04.2017
Bachelor of Commerce -
Mewar University
Rajastha, India 06.2016 - 05.2019
Master of Science - International Business Management
University of East London
London, United Kingdom 10.2022 - 08.2023
Skills
Highly skilled with customer serviceundefined
Certification
Sustainable strategies
Timeline
Cloud Computing
08-2023
Power BI essentials
07-2023
Excel Advance formula's and functions
07-2023
International Marketing foundations
06-2023
Brand and Marketing integrations
06-2023
Project Management Foundations
06-2023
Social Media Marketing and Optimization
05-2023
Supply chain foundations
05-2023
Sustainable strategies
04-2023
Lean Inventory Management
04-2023
Sales Advisor
Super Drug
10.2022 - Current
Master of Science - International Business Management
University of East London
10.2022 - 08.2023
Student support and admission officer
Aakash Institute
06.2020 - 11.2021
Hindustan Aviation Academy
01.2020
Admission Counsellor
Hindustan Aviation Academy
06.2019
Flight Attendant - Cabin Crew
Go Air
01.2018 - 01.2019
Bachelor of Commerce -
Mewar University
06.2016 - 05.2019
Diploma - Aviation
01.2016 - 04.2017
Business Development Executive
Moon Tours ‘N’ Travels
01.2014 - 01.2016
Fashion Designing course - undefined
Maharaja Sayajirao University of Vadodara
01.2012 - 04.2013
HSC - undefined
Zenith English Medium School
01.2010 - 04.2011
SSC -
Zenith English Medium School
01.2008 - 04.2009
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