ROSHIN VARGHESE
Worcester
Summary
Customer‑focused Professional with experience in customer service, food service, retail operations, and guest support. Skilled in greeting guests, handling enquiries, managing queues, processing orders, and maintaining a welcoming environment. Strong ability to work in fast‑paced settings, resolve issues quickly, and deliver high‑quality service. Known for clear communication, professionalism, and a positive attitude. Fast learner with experience using POS systems and digital tools.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer Service Representative
Nationwide Building Society
Worcester
2025.06 - 2026.05
- Provided customer support in regulated environments.
- Assisted customers with inquiries and resolved issues while maintaining a welcoming atmosphere.
- Supported customers in managing queues and using digital tools effectively.
- Ensured compliance and accuracy in customer interactions.
- Helped customers with various questions using product knowledge and service expertise.
- Managed high-volume customer queries through effective multitasking.
- Handled phone, email, and social media inquiries with consistent service across multiple channels.
- Participated in team meetings sharing best practices for improving service delivery.
Crew Member
Burger King
Nottingham, England
2024.12 - 2025.05
- Assisted customers with orders and provided prompt, friendly service.
- Supported high-volume service periods while ensuring cleanliness in front of house areas.
- Encouraged customers to explore menu items and promotions to enhance the dining experience.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Implemented promotional strategies to attract more customers during off-peak hours.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
Sortation Associate
Amazon
Derby
2024.11 - 2024.12
- Assisted in daily store operations through effective customer service and staff support.
- Helped customers with enquiries and complaints to provide a positive shopping experience.
- Guided staff in service standards and upselling techniques to improve performance.
- Supported promotional events and customer engagement activities to enhance store visibility.
Estates and Facilities
University of Nottingham
2024.08 - 2024.11
- Ensured cleanliness standards were consistently met across public areas.
- Aided in fostering a safe and inclusive environment for staff and students.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Food Production Worker
Two sisters ltd
Nottingham
2023.10 - 2024.06
- Ensured accuracy, hygiene, and organisation in fast-paced environments.
- Supported teams in achieving daily targets and operational standards.
- Monitored temperature controls whilst cooking, ensuring proper food preparation practices were followed.
- Assisted in maintaining a clean and organised workspace for optimal productivity.
Fashion Stylist
Larc Pro Studios
On-site
2023.03 - 2023.05
- Worked as a fashion stylist for photo shoots and video advertisements.
Costume Designer
Larc Pro Studios
Hybrid
2023.02 - 2026.05
- Freelance position at Larc Pro Studios
Education
MA - Fashion Marketing, Fashion
Nottingham Trent University
United Kingdom 2023.09 - 2024.09
BSc - Apparel & Fashion
Mahatma Gandhi University
India 2019.07 - 2022.05
Skills
- Front-of-house operations
- Guest service and support
- Event coordination
- Food and beverage service
- Upselling techniques
- POS and payment processing
- Customer inquiry handling
- Reservations and seating management
- Team collaboration
- Time management
- Multitasking skills
- Problem-solving
- Hospitality standards
- Cleanliness and organization
- Fast-paced service
Websites
LANGUAGES
English
Fluent
Malayalam
Native
Tamil
Intermediate
Hindi
Elementary
Affiliations
- Badminton , Runnning, Drawing ,
Custom
POS Experience: Strong proficiency with multiple systems, Opera 5 / Opera Cloud: Not used previously; fast learner with digital systems.
Although my current title is Customer Representative, my skills in guest service, communication, queue management, upselling, and problem‑solving are directly transferable to Front of House, F&B, and event‑focused roles.
willing to relocate for the role
Certification
COSHH
References
References available upon request.
Timeline
Customer Service Representative
Nationwide Building Society
2025.06 - 2026.05
Crew Member
Burger King
2024.12 - 2025.05
Sortation Associate
Amazon
2024.11 - 2024.12
Estates and Facilities
University of Nottingham
2024.08 - 2024.11
Food Production Worker
Two sisters ltd
2023.10 - 2024.06
MA - Fashion Marketing, Fashion
Nottingham Trent University
2023.09 - 2024.09
Fashion Stylist
Larc Pro Studios
2023.03 - 2023.05
Costume Designer
Larc Pro Studios
2023.02 - 2026.05
BSc - Apparel & Fashion
Mahatma Gandhi University
2019.07 - 2022.05