Summary
Overview
Work history
Education
Skills
Languages
Custom Section
Timeline
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Angelica Hoyos Dominguez

London

Summary

Dynamic and adaptable professional with a robust skill set in customer service, communication, and public engagement. Demonstrates expertise in persuasive selling, negotiation, and conflict resolution, ensuring seamless front-of-house operations. Proven ability to collaborate effectively within teams while maintaining high standards of work ethic and resilience. Adept at multitasking and time management, with a keen attention to detail in service flow coordination and cash handling. Committed to health & safety compliance and food safety, upholding hygiene standards consistently. Fluent in multiple languages, enhancing empathetic listening and order processing capabilities. Career goals include leveraging sales techniques to drive business growth while fostering positive customer experiences.

Experienced professional focused on enhancing customer satisfaction and streamlining service operations. Achieves improved customer relations and issue resolution through strong communication and problem-solving skills. Utilises collaborative approach to foster team efficiency and drive operational success.

Driven and proactive, bringing exceptional communication and problem-solving skills to foster positive client relationships and streamline service processes. Demonstrated ability to manage customer inquiries and resolve issues, ensuring high satisfaction and operational efficiency. Dedicated to adding value and enhancing customer experiences in [Desired Position] role.

Offering strong background in customer interaction and problem-solving. Knowledgeable about communication techniques and conflict resolution. Ready to use and develop skills in organisation, teamwork, and client relations in [Desired Position] role.

Overview

3
3
years of professional experience

Work history

Customer Service Coordinator

Forks & Greens
London
2023.08 - 2026.05
  • Delivered exceptional customer service in a high-volume branch in central London hosting over 200 daily customers
  • Managed POS transactions (cash, card, split bills, vouchers) with accuracy and efficiency - leading to £1000 in weekly revenue, an uplift of 2.5% prior to my arrival

Waiter/Supervisor

Blancas
London
2023.01 - 2023.07
  • Supervised front-of-house operations during peak hours, training and maintain high service standards.
  • Oversaw POS operations, cash handling, and reconciliations with 100% accuracy.
  • Resolved customer complaints and coordinated between kitchen and bar to ensure smooth, timely service.

Receptionist

House of Beauty
London
2023.01 - 2023.06
  • Greet clients, manage appointments, and handle phone and front-desk inquiries.
  • Process payments, maintain client records, and support booking coordination.
  • Provide excellent customer service and assist with retail product sales and check-ins.

Education

NVQ Level 2 - Hair and beauty

College of north east London
London
09/2022 - 06/2023

GCSEs -

St Anne’s catholic high school for girls
London
09/2015 - 06/2020

Skills

  • Customer Service
  • Communication
  • Public Engagement
  • Persuasive Selling
  • Negotiation
  • Conflict Resolution
  • Front-of-House Operations
  • Teamwork
  • Work Ethic
  • Resilience
  • Confidence
  • Adaptability
  • Problem Solving
  • Collaboration
  • Time Management
  • Multitasking
  • Attention to Detail
  • Service Flow Coordination
  • Cash Handling
  • POS Operation
  • Health & Safety Compliance
  • Food Safety
  • Hygiene Standards
  • Fluency in multiple languages
  • Sales techniques
  • Order processing
  • Empathetic listening

Languages

Spanish
English

Custom Section

Public engagement, Persuasive selling, Negotiation, Conflict resolution, Front-of-house operations, Resilience, Confidence, Adaptability, Problem solving under pressure, Collaboration in fast-paced environments, Time management, Multitasking, Attention to detail, Service flow coordination, Cash handling & POS operation, Health & safety compliance, Food safety, Hygiene standards

Timeline

Customer Service Coordinator

Forks & Greens
2023.08 - 2026.05

Waiter/Supervisor

Blancas
2023.01 - 2023.07

Receptionist

House of Beauty
2023.01 - 2023.06

NVQ Level 2 - Hair and beauty

College of north east London
09/2022 - 06/2023

GCSEs -

St Anne’s catholic high school for girls
09/2015 - 06/2020
Angelica Hoyos Dominguez