Roshan Dsouza
Summary
Reliable and motivated individual seeking career in restaurant management. Applies training and problem-solving mindset to all assigned tasks. Eager to help improve and develop customer experiences to increase revenue.
Overview
21
21
years of professional experience
2007
2007
years of post-secondary education
Work history
Restaurant Manager
Rai Woburn,United Kingdom
Milton Keynes
2024.05 - Current
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Innovated promotional strategies, raised brand awareness in local community.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Managed daily operations for smooth restaurant functioning.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Trained new team members, enhanced service quality.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Coordinated events and parties to increase restaurant revenue.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Developed relationships with suppliers for better inventory management.
- Implemented new menus, improved dining experience.
Restaurant General Manager
Ramee Group Of Hotels & Resort
India
2023.12 - 2024.04
- Managed daily cash up procedures, ensuring accuracy in financial reporting.
- Monitored dining room service levels during busy periods, ensuring smooth flow of operations.
- Fostered a positive working environment, resulting in lower staff turnover rates.
- Negotiated contracts with vendors, securing best possible pricing agreements.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
- Coordinated promotional events to increase brand visibility within the local community.
- Boosted profitability through effective cost control measures.
- Ensured compliance with all licensing, hygiene and health and safety guidelines across the premises.
Restaurant General Manager
Pebble Street Hospitality Pvt. Ltd.
, India
2022.11 - 2023.11
- Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
Resort Operations Manager
Pali Beach Resort
, Uttan
2020.10 - 2022.10
- Actioned and resolved guest feedback to boost service quality.
- Liaised with auditors and prepared facilities to support successful audits.
- Oversaw emergency procedures and administered first aid.
- Improved team performance by conducting reviews and KPI data analysis.
- Handled guest complaints to protect brand reputation.
- Completed weekly front office rota to guarantee optimal cover for operations.
Assistant Maître’d Hotel/Restaurant Manager
MSC Cruise
, Italy
2017.01 - 2020.01
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Analysed operations to improve restaurant efficiency and service levels.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
Assistant Maître’d Hotel/Restaurant Manager
Costa Cruises S.P.
, Italy
2013.02 - 2016.06
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
Buffet supervisor
Costa Cruises S.P
, Italy
2012.07 - 2013.01
- Identified and maximized upselling opportunities to increase sales and profits.
- Organised breaks based on fluctuations in volume of business to avoid having stafff shortages during peak hours.
- Monitored and authorized staff clock-in and clock-out procedures.
- Translated changes to food safety regulations into policies and procedures to facilitate compliance across departments.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
Waiter
Costa Cruises S.P
, Italy
2007.12 - 2009.12
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
Assistant Waiter
Costa Cruises S.P.
, Italy
2007.12 - 2009.12
- Greet customers and hand out menus.
- Take meal and beverage orders from customers and place these orders in the kitchen.
- Make menu recommendations and inform patrons of any specials.
- Deliver meals and beverages to tables when they have been prepared.
- Check that customers are satisfied with their meal.
- Prepare the bill for tables when requested.
Assistant Waiter
The Oberoi Hotels and Resorts
, India
2006.04 - 2007.12
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Practiced healthy and safety measures to comply with regulations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Managed timing standards in food deliveries to minimize delays.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
Apprentice waiter
The Oberoi Hotels and Resorts
, India
2004.11 - 2006.03
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
T.Y.B.Com -
Mumbai University
IndiaBachelors of Business Administration -
Hotel Management
IndiaFood and Beverage Service -
Matriculation
IndiaBartending -
Diploma
IndiaIntermediate -
Senior Secondary School Education
IndiaMatriculation -
Secondary School Education
IndiaSkills
- Hospitality business management
- Natural leader
- Recipes and menu planning
- Cost-controls
- Produce costings
- Food service background
- Order delivery practices
- Strong work ethic
- Performance improvement
- Waste reduction
- End-of-day reconciliation
- Food plating and presentation
- Recruitment
- Staff scheduling
- Wage management
- Passion for customer satisfaction
- Marketing and advertising
- Operations management
- Business operations expertise
- OH&S compliance procedures
- Performance and wage reviews
- Project budgeting
- External recruitment
- Employee management
- Inventory control and record keeping
- Guest dispute resolution
- Conflict resolution techniques
- Dining room preparation
- Employee feedback management
- Results-orientated
- Kitchen equipment operation and maintenance
- Front of House (FOH) recruitment
- Restaurant cost control
Languages
English
Advanced
EXTRA COURSE
- Pursuing Bachelor’s Degree in Computer Application and Data Analytics from Chandigarh University.
- Pursuing Advanced Certification in Data Science and AI from IIT Madras.
- Software knowledge of SA&PI, Crunch-Time, Fidelio, Micros and MLC.
- Basic computer knowledge (computer fundamental, MS WORD, EXCEL, POWERPOINT and Tally) and Internet applications from Bliss Computers and Technology Pvt. Ltd.
- Diploma in Information Technology
- Maharashtra State - Certificate in Information Technology
HOBBIES
- Learning new skills
- Social worker
- Travelling
Personal Information
Languages
English
Timeline
Restaurant Manager
Rai Woburn,United Kingdom
2024.05 - Current
Restaurant General Manager
Ramee Group Of Hotels & Resort
2023.12 - 2024.04
Restaurant General Manager
Pebble Street Hospitality Pvt. Ltd.
2022.11 - 2023.11
Resort Operations Manager
Pali Beach Resort
2020.10 - 2022.10
Assistant Maître’d Hotel/Restaurant Manager
MSC Cruise
2017.01 - 2020.01
Assistant Maître’d Hotel/Restaurant Manager
Costa Cruises S.P.
2013.02 - 2016.06
Buffet supervisor
Costa Cruises S.P
2012.07 - 2013.01
Waiter
Costa Cruises S.P
2007.12 - 2009.12
Assistant Waiter
Costa Cruises S.P.
2007.12 - 2009.12
Assistant Waiter
The Oberoi Hotels and Resorts
2006.04 - 2007.12
Apprentice waiter
The Oberoi Hotels and Resorts
2004.11 - 2006.03
Bachelors of Business Administration -
Hotel Management
Food and Beverage Service -
Matriculation
Bartending -
Diploma
Intermediate -
Senior Secondary School Education
Matriculation -
Secondary School Education
T.Y.B.Com -
Mumbai University