Summary
Overview
Work history
Education
Skills
Timeline
Generic

Maliko Eung

Morden,South London

Summary

  • Passionate and practical front of house manager
  • 7 years of management experience
  • Excellent leadership skills
  • Attention to detail with every task
  • Work closely with operation managers
  • Ensure the rota is in line with the budget
  • Staff training on bar, floor and customer services
  • Oversight of H&S compliance
  • Foster a positive work environment
  • Manage employee & customer feedback

Overview

10
10
years of professional experience

Work history

Restaurant Manager

Megan's
Richmond, London
07.2025 - Current
  • Optimised operational flow from kitchen to tables through effective departmental communication.
  • Held regular meetings with staff to relay updates and solicit feedback.
  • Increased sales by enhancing spend per head through targeted strategies.
  • Fostered a positive workplace atmosphere, promoting team cohesion among employees.
  • Regularly monitored stock levels, minimising waste and over-ordering occurrences.
  • Enhanced efficiency by streamlining staff scheduling practices.
  • Maintained compliance with health and safety regulations for a secure dining experience.
  • Led by example in delivering attentive, professional service to customers.
  • Managed daily operations for smooth restaurant functioning.

General manager

Pho
Guildford, Surrey
12.2023 - 06.2025
  • Improved staffing efficiency and maximised sales
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.
  • Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
  • Recruited top-performing candidates to build staff retention and team performance.
  • Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks and received 5 star of EHO visit
  • Reshuffled existing team to capitalise on key strengths
  • Supported staff to delivery excellent service with marked improvements in NPS score
  • Brought procedures in line with the company's standards
  • Generated business, cost and employee reports to management.

General Manager

Banana Tree
Windsor , West Berkshire
06.2023 - 12.2023
  • Managed successful launch of new site
  • Worked closely with Operation director and Leaning & development team
  • Set policies and processes outlining expectations on employee behaviour at every level.
  • Oversaw food preparation and monitored safety protocols.
  • Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks and received 5 star of EHO visit
  • Managed stock rotations to balance inventory of perishable products and minimise wastage.
  • Managed employee records on database to maintain accuracy and updated information.

General Manager

Rosa's Thai
Ealing Broadway, London
07.2022 - 06.2023
  • Archive 5* EHO
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Tracked KPIs to drive profitability and target delivery.
  • Accountability for stock control, maintenance and H&S compliance.
  • Lead team by example and set standards for respectful working environment.
  • Reduced labour costs by 3% while maintaining excellent service and profit levels.
  • Drove sales and maintained cost controls.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Ensuring front of house team is delivering every step of guest journey to highest standard.
  • Work closely with head chef to ensure every dish is prepared to spec and delivered efficiently for diners eating in as well as takeaway orders.
  • Ensure growth and constant learning culture is instilled within teams, overseeing their training plans and acting as mentor for their career progression.
  • Generated business, cost and employee reports to management.

Front of House Manager

Suum Vietnamese Kitchen
Marlow, Buckinghamshire
04.2018 - 07.2022
  • Developed plans and strategies to promote continuous improvement.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
  • Stocked, replenished and organised shelves to ensure consistent levels of product availability.
  • Managed store social media accounts, running contests, ads and promotions to generate new followers.
  • Built lasting relationships with clients through customer service interactions.

Hotel Trainee

River Silver
Phnom Penh , Cambodia
10.2015 - 09.2016
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Delivered faultless cleanliness standards and exceptional guest care.
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.

Education

GCSEs - English, Math and ICT

The Henley College

NVQ Level 2 - Accounting

Kent College (Canterbury)
Canterbury, KEN

Skills

  • Hospitality business management
  • Restaurant Manager POS system, Comtrex, Aztec, Pronett, Harri, Feeditback, Fourth hospitality knowledge
  • Sales forecasting
  • Front of House (FOH) training
  • Strong work ethic
  • Performance improvement
  • Consistently meet goals
  • Trend forecasting
  • Restaurant cost control
  • Marketing and advertising
  • Budget planning and execution
  • Health and Safety compliance
  • Stock management
  • Staff recruitment

Timeline

Restaurant Manager

Megan's
07.2025 - Current

General manager

Pho
12.2023 - 06.2025

General Manager

Banana Tree
06.2023 - 12.2023

General Manager

Rosa's Thai
07.2022 - 06.2023

Front of House Manager

Suum Vietnamese Kitchen
04.2018 - 07.2022

Hotel Trainee

River Silver
10.2015 - 09.2016

GCSEs - English, Math and ICT

The Henley College

NVQ Level 2 - Accounting

Kent College (Canterbury)

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