Summary
Overview
Work history
Education
Skills
Custom
References
Timeline
Generic

Rosemary Louise Newnham

Sheffield,South Yorkshire

Summary

A dedicated professional with a strong focus on customer service and B2B sales, demonstrating resilience under pressure and exceptional call handling techniques. Proficient in GDPR knowledge, data entry accuracy, and payment processing, ensuring seamless order processing and customer satisfaction. Skilled in objection handling and cold calling, with a goal-oriented approach to achieving business objectives. Committed to enhancing customer empathy while maintaining high standards of data entry speed and accuracy.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work history

Telesales executive

Salesforce 10
Sheffield, South Yorkshire
03.2024 - 06.2024
  • Built rapport with customers for effective telesales promotion.
  • Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.
  • Provided product information to prospective customers to encourage purchases.
  • Upheld company policies whilst making outbound calls to potential clients.
  • Presented product offerings persuasively during phone conversations, leading to notable increase in conversion rates.
  • Collaborated with team members to achieve collective sales targets.
  • Maintained up-to-date knowledge of products, contributing to successful telesales pitches.
  • Generated leads through cold calling, resulting in increased sales opportunities.
  • Provided excellent customer service, upholding high level of customer satisfaction.

Sales Person

CC33
01.2022 - 01.2023
  • Working at CC33, I worked on the SKY TV and Broadband Prospects team.
  • I was responsible for taking incoming calls using an automatic dialler and setting up customer accounts and booking appointments for BT Open Reach Engineers to go to customers property and do the installations.
  • I worked both from the office and home while I was working for CC33.

Customer Care Agent

ECO Outsourcing
Sheffield
09.2021 - 01.2022
  • Working for ECO outsourcing.
  • I was responsible for taking inbound and outbound calls.
  • The roll required me to amend direct debits suitably for customers, monitor emails to ensure all bookings for smart meters and engineers were maintained and organised.

Front of House Assistant

Blend Kitchen
Sheffield
02.2021 - 06.2021
  • This was a voluntary position I took to teach me new skills and to give me experience to take into the workplace.
  • I was responsible for customer service, store presentation and security, serving a variety of food and drinks from a set menu and cash handling duties.
  • I found my strengths lay in dealing with customer enquires and complaints, and general housekeeping duties.
  • I also adhered to Health and Safety and Health and Hygiene requirements.
  • I enjoyed promoting and selling new products and services, with weekly targets to meet.

Horticulture and Waste Management

Wakefield Town
05.2019 - 01.2020
  • I worked within grounds presentation, weeding, planting, cleaning and dealing with removals.

Sales and Marketing Associate

Ark Promotions
Sheffield
11.2015 - 03.2018
  • My role was to sell prepared ingredients door to door, planning routes, chasing leads.

Sales Executive

Furnishing Direct
Sheffield
09.2011 - 06.2013
  • As a Sales Executive, my role was to sell furniture, general admin tasks, filling and filing orders, promotions and taking calls.

Education

Basic Skills and Developmental Education - Maths Level 1, English Level 1, ICT Levels 1&2, Customer Service Level 1 NVQ

Manchester College
01.2019 - 01.2020

Skills

  • Knowledge of GDPR
  • Goal-Oriented focus
  • Data entry speed
  • Experience with cold calling
  • B2B sales
  • Objection Handling
  • Inbound and outbound calling
  • Call handling techniques
  • Data entry accuracy
  • Customer empathy
  • Resilience under pressure
  • Customer Service
  • Payment Processing
  • Order processing

Custom

Reference details are available upon request.

References

References available upon request.

Timeline

Telesales executive

Salesforce 10
03.2024 - 06.2024

Sales Person

CC33
01.2022 - 01.2023

Customer Care Agent

ECO Outsourcing
09.2021 - 01.2022

Front of House Assistant

Blend Kitchen
02.2021 - 06.2021

Horticulture and Waste Management

Wakefield Town
05.2019 - 01.2020

Basic Skills and Developmental Education - Maths Level 1, English Level 1, ICT Levels 1&2, Customer Service Level 1 NVQ

Manchester College
01.2019 - 01.2020

Sales and Marketing Associate

Ark Promotions
11.2015 - 03.2018

Sales Executive

Furnishing Direct
09.2011 - 06.2013

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Rosemary Louise Newnham