Rosemary Stevens
Reading,Berkshire
Summary
Customer-focused professional with background in retail and customer service. Capable of enhancing customer satisfaction through personalised assistance and efficient problem-solving. Skilled in communication and team collaboration to ensure seamless shopping experience. Positive, diligent team player with experience in conflict resolution and efficient task delegation.
Overview
14
14
years of professional experience
Work history
Customer Team Member & Team Leader
Co-op Food
Stansted Mountfitchet & other locations, Essex
08.2022 - Current
- Resolved customer complaints with tact and professionalism, fostering a positive shopping experience.
- Delegated tasks effectively to optimise team productivity and maintain operational efficiency.
- Monitored shop merchandise to ensure proper display, oversaw replenishment, and enforced planogram compliance.
- Oversaw cash handling in-store and maintained accurate documentation.
- Ensured legal standards of food preparation and health and safety were met
- Provided support in other stores to ensure operational continuity during staffing shortages
- Secured store premises at closing time to prevent theft or damage.
Volunteer sales assistant
Cancer Research UK
Dartmouth, Devon
04.2012 - 09.2019
- Volunteered from a young age in a charity shop in school holidays with my grandmother
- Acquired customer service experience, developing transferable skills for future roles
Waitress
The Cock Inn
Hatfield Broad Oak, Essex
05.2018 - 07.2019
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Resolved customer complaints using professional communication skills to ensure satisfaction.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean, organised dining area to enhance customer comfort.
- Accurately handled cash transactions and balanced till at end of shift to maintain operational integrity.
Education
A-Levels - Computer Science, Chemistry, Criminology
Saffron Walden County High School
Essex 09.2020 - 06.2022
Bachelor of Arts - Criminology and Policing
Anglia Ruskin University
Cambridge, Cambridgeshire 09.2023 -
Skills
- Billing and payment processing
- Point of sale management
- Cash handling
- Returns and exchange procedures
- Age-restricted item handling
- Stock management
- Retail software proficiency
- Data entry proficiency
- Customer engagement
- Team player
- Register operation
Timeline
Bachelor of Arts - Criminology and Policing
Anglia Ruskin University
09.2023 -
Customer Team Member & Team Leader
Co-op Food
08.2022 - Current
A-Levels - Computer Science, Chemistry, Criminology
Saffron Walden County High School
09.2020 - 06.2022
Waitress
The Cock Inn
05.2018 - 07.2019
Volunteer sales assistant
Cancer Research UK
04.2012 - 09.2019