Rose Wormald
Bishop's Stortford,Herts
Summary
My role as Shop Manager required full responsibility for staff, volunteers, stock, money and premises. I used outstanding customer service, excellent organisational and interpersonal skills to run this specialist shop.
With a career of over 25 years in retail, it has been essential to have excellent attention to detail throughout all the visual displays and administration record keeping, achieving the very best results.
I am professional, efficient and adaptable, looking forward to bringing my skills to a community-based role that enhances everyday lives.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work history
Shop Manager - Scarlet V&R
St Clare Hospice
Harlow, Essex
2024.01 - 2024.12
- Lead the Assistant Manager and team of 15 volunteers, in the operational running of the charity shop at all times.
- Guide, direct and motivate the shop team in all aspects of their work/volunteering.
- Provide day to day shop coverage.
- Provide regular meetings and complete appraisals and objectives.
- Process goods donated by the general public.
- Maximise profits from the sale of new and donated goods.
- Ensure consistently effective displays and merchandising.
- Control costs and manage the shop budget.
- Deliver outstanding customer service.
- Ensure the team is trained in all aspects of their work: cash handling, customer service, manual handling, pricing, information governance and all St Clare procedures and policies.
Volunteer
Care4Calais
Bishops Stortford, Herts
2021.08 - 2024.06
- Manage clothing distributions and deliver activities to Asylum Seekers in temporary accommodation.
- Provide practical support and signpost accurately.
- Lead volunteers, liaise with hotel staff and outside agencies.
Youth Support Worker
East Herts County Council
Bishops Stortford, Herts
2023.07 - 2024.02
- As part of a team, work with vulnerable young people to develop their personal and social skills.
- Plan and deliver engaging and educational projects.
- Understand and follow all processes to include safeguarding and confidentiality procedures.
Vintage Wholesale Manager
MVC Online Ltd
White Roding, Essex
2014.11 - 2023.03
- Responsible for the day to day operations of the vintage clothing business.
- Build and maintain strong relationships with new and existing customers.
- Schedule and manage communications with potential business opportunities.
- Sort and price all vintage clothing.
- Lead a team of 3 in all aspects of processing used clothing.
- Meet and exceed sales goals.
- Liaise and communicate with the Social Media team.
VIC Team Lead
Prada
Bond street, London
2010.01 - 2014.09
- Maximise sales and provide excellent customer service and after sales service.
- Lead the Ready to Wear team in building and developing relationships with clients.
- Create a client book and update the customer database consistently.
- Contribute to the back of house operations with stock control and inventories.
- Ensure excellent visual merchandising throughout the store.
- Support Management in all store processes.
Sale Assistant
Ralph Lauren
Harvey Nichols, London
2010.07 - 2010.12
- Deliver excellent customer service individually and as part of a team.
- Develop and maintain key customer relationships for Polo RL.
- Manage stock transfers.
- Conduct daily cash handling duties.
Sales Assistant
JP Tod's
Sloane street, London
2009.06 - 2010.01
- Provide excellent customer service.
- Work with the team to drive sales performance and exceed monthly targets.
- Develop and maintain detailed product knowledge.
Vintage Clothing Selector
Mint Vintage
Covent Garden, London
2007.04 - 2009.07
- Buy vintage clothing from overseas suppliers.
- Identify seasonal trends, valuable and rare pieces.
- Price all vintage clothing and accessories.
- Deliver exceptional customer service.
- Increase sales with exciting displays and merchandising.
Vintage Concessions Manager
Retrovend
Whitechapel , London
2004.06 - 2007.04
- Organise the operation of 6 vintage concessions within Top Shops stores.
- Schedule and train staff, ensuring all Top Shop policies are followed by every staff member.
- Select, price and allocate clothing to all locations.
- Manage inventory levels.
- Liaise with Top Shop Buying team on commercial, forward thinking vintage collections.
Vintage Selectors Assistant
Rokit
Tottenham, London
2003.01 - 2004.05
- Assist the team in all areas of sorting, pricing and allocation.
- Manage all Press enquiries, loans and returns.
- Work with the machinist on the production of reworked garments.
Education
2:2 BA Hons - Fashion and Design
University of Central Lancashire
Preston 1998.01 - 2002.06
Skills
- Organised
- Self motivated
- Confident in building strong relationships
- Active team member
- Able to meet and exceed customer expectations
- Experienced in using Word, Outlook, EPOS and CRM software
Timeline
Shop Manager - Scarlet V&R
St Clare Hospice
2024.01 - 2024.12
Youth Support Worker
East Herts County Council
2023.07 - 2024.02
Volunteer
Care4Calais
2021.08 - 2024.06
Vintage Wholesale Manager
MVC Online Ltd
2014.11 - 2023.03
Sale Assistant
Ralph Lauren
2010.07 - 2010.12
VIC Team Lead
Prada
2010.01 - 2014.09
Sales Assistant
JP Tod's
2009.06 - 2010.01
Vintage Clothing Selector
Mint Vintage
2007.04 - 2009.07
Vintage Concessions Manager
Retrovend
2004.06 - 2007.04
Vintage Selectors Assistant
Rokit
2003.01 - 2004.05
2:2 BA Hons - Fashion and Design
University of Central Lancashire
1998.01 - 2002.06