Aleksandra Calow
Bantham ,Devon
Summary
I’m a proactive, confident and highly organized individual with varied administrative and customer service work experience and strong interpersonal skills.
Overview
17
17
years of professional experience
Work History
Shop manager
Devon Air Ambulance
Kingsbridge , Devon
04.2023 - Current
- Led team meetings effectively, facilitating open communication amongst staff members.
- Monitored market trends closely for competitive advantage in pricing strategies.
- Provided insightful product knowledge to customers, enhancing their shopping experience.
- Delivered excellent customer experiences with personalised service approach.
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Enhanced customer service by training staff in effective communication and problem solving.
- Managed store inventory to ensure adequate stock levels at all times.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
Business owner at Phat Phesant
Self Employed
Bantham , Devon
10.2018 - 01.2023
- Worked with business partner to plan menus according to client needs and budgets.
- Hired and trained both permanent and temporary staff members.
- Planned meals for events of up to 60 people.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Handled day-to-day processes of catering including scheduling, ordering food and planning events.
- Placed orders with vendors on regular basis.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Built loyal customer base by creating welcoming environment with top quality service.
- Identified new business opportunities to increase revenue.
E-Commerce Sales
Ebay
Remote, Devon
01.2014 - 01.2018
- Helped customers obtain specialised help for refunds and exchanges.
- Built rapport with customers to enhance online experience and provide outstanding customer service.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Sourced stock based on current online shopping trends.
- Photographed items for product and lifestyle imagery to heighten customer appeal.
Cafe Supervisor
Dickinson's
York, North Yorkshire
04.2012 - 12.2015
- Interacted positively with customers, effectively promoting cafe' facilities and services.
- Attended staff training and prepared staff members
- Key Handling
- Cash Handling
- Filing paperwork and accepting deliveries
- Supervising the Team
- Customer Service
Shop supervisor
Hobbs Retail
York, North Yorkshire
11.2011 - 04.2012
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Warmly greeted customers to establish positive first impressions.
- Supervised employee performance with regular reviews and feedback sessions.
- Liaised between staff and upper management to address concerns or suggestions.
- Trained new members of staff for improved customer service.
- Managed cash register, promoting accurate financial transactions within the shop.
- Oversaw daily operations in shop, ensuring smooth workflow.
- Assisted customers in finding desired items, enhancing satisfaction levels.
Retail Shop Supervisor
Ghosts
York, North Yorkshire
01.2008 - 09.2011
- Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
- Trained, mentored and supervised the team
- Store Administration
- Key holder
- Cash handling ( including banking )
- Merchandising
- Stock Take
- Deliveries
- Customer service
- Supervising store team
- Organising Ghost's fashion show in York
Education
Bachelor of Arts - Politics
The University of Wroclaw, Poland
Wroclaw Pl 07.2004
Skills
- Competent computing skills
- Microsoft Office ( Word, Excel )
- Customer Service
- Organised
- Multitasking skills and good
organisational abilities - Good listening skills
- Recruitment and hiring
- Shift scheduling
- Hiring and training
- Decision making
- Staff supervision
Languages
Polish
Native
English
Fluent
Italian
Advanced
Affiliations
- Photography
- Travel
- Music & Art
Accomplishments
Participated in a creative photography course in York, taught by respected photographers, significantly elevating my photographic abilities through in-depth training from basic to advanced techniques.
Timeline
Shop manager
Devon Air Ambulance
04.2023 - Current
Business owner at Phat Phesant
Self Employed
10.2018 - 01.2023
E-Commerce Sales
Ebay
01.2014 - 01.2018
Cafe Supervisor
Dickinson's
04.2012 - 12.2015
Shop supervisor
Hobbs Retail
11.2011 - 04.2012
Retail Shop Supervisor
Ghosts
01.2008 - 09.2011
Bachelor of Arts - Politics
The University of Wroclaw, Poland
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