Rose Ejimadu

• Developed expertise in business intelligence, data analytics and data-driven decision-making to support business growth and operational improvement.
• Utilised Excel, Power BI and Tableau to analyse data, build dashboards and create visual reports that support stakeholder decision-making.
• Applied statistical analysis, critical thinking and problem-solving frameworks to transform complex datasets into actionable business insights.
• Designed automated workflows and reporting solutions to improve efficiency, streamline processes and reduce manual effort.
• Leveraged customer segmentation and performance analysis techniques to identify trends, opportunities and areas for business improvement.
• Strengthened knowledge of data governance, ethical data management and data quality best practices to ensure accurate and reliable reporting.

• Manage strategic relationships with universities and business schools across the UK, Europe and international markets, acting as the primary point of contact throughout the customer lifecycle.
• Support a portfolio of higher education institutions across student recruitment events and digital solutions, ensuring successful onboarding, delivery, retention and account growth.
• Partner closely with Commercial, Operations, Finance, Logistics and Product teams to deliver a seamless customer experience and drive positive client outcomes.
• Lead onboarding and implementation activities for new and existing clients, providing guidance on event participation, platform adoption and service delivery best practices.
• Collaborate with Account Managers on renewal planning, retention initiatives and expansion opportunities across the QS product portfolio.
• Produce client-facing performance reports and post-event insights, helping institutions evaluate ROI, recruitment outcomes and future student recruitment strategies.
• Drive operational excellence through effective use of HubSpot, NetSuite and Outreach, ensuring accurate account management, reporting and customer engagement tracking.
• Support strategic higher education institutions, including Russell Group universities and leading international business schools, strengthening long-term partnerships and client retention.
• Act as a trusted advisor to client stakeholders, delivering consultative support and helping institutions achieve their student recruitment objectives.

Achievements

• Led the redesign and automation of key customer communication journeys within HubSpot, improving consistency, scalability and client engagement.
• Developed expertise across the QS student recruitment ecosystem, including events, digital solutions, finance processes, CRM systems and customer operations.
• Identified and supported upsell and account growth opportunities through collaboration with Commercial teams and strategic client planning.
• Played a key role in streamlining credit management and client issue resolution processes, improving operational efficiency and customer experience.
• Leveraged data, reporting and customer insights to support decision-making, process optimisation and client success initiatives.
• Built strong partnerships with internal stakeholders across Customer Success, Commercial, Operations, Finance and Logistics to deliver a seamless client experience.

I'm currently working as a volunteer for GTA Black Women In Tech (BWIT).I manage to promote events, fostering a welcoming atmosphere for attendees, and building connections with the Black women in thetech community.

• Structured event timelines based on gathered information from direct interactions
• Assessed event success and uncovered room for improvement through client feedback.
• Communicated with speakers to request presentations and documents for marketing and distribution during events.
• Attended various industry events to gain valuable insight, promote services and expand vendor network.

• Functioned as the primary point of contact for clients, providing dedicated support and initial troubleshooting to ensure seamless onboarding.
• Managed records for assigned clients, serving as the main point of contact for account-related transactions and issues.
• Identified opportunities for platform improvement through documentation, training, and procedural changes.

As an Account Manager at Asset TV, I played a key role in supporting the company's growth in the Investment Media and Production Market.

• Managed a portfolio of 100+ SME and enterprise clients across the UK, US, and South Africa, with a focus on the investment and financial services sectors.
• Acted as a strategic advisor to clients including BlackRock and AVIVA, aligning digital content delivery with key communication and engagement goals.
• Led client success strategies across the customer lifecycle—from onboarding and training to adoption, renewal, and expansion.
• Delivered customized training and onboarding materials, improving platform usage and user fluency.
• Partnered with Sales, Product, Editorial, and Tech teams to ensure seamless client experience and issue resolution.
• Provided insights and feedback to inform product development and service delivery improvements.

Key Achievements

• Led financial investment webinars and digital roundtables for clients including BlackRock and AVIVA, positioning Asset TV as a high-impact media partner.
• Increased portfolio revenue by £160K in under five months through proactive upsell and cross-sell initiatives.
• Delivered a 95% project completion rate and maintained an 80%+ C-SAT score across accounts.
• Co-developed onboarding playbooks and video guides, reducing time-to-value by 30% and increasing new account activation efficiency.
• Created a prioritisation tracker that streamlined account triage and improved internal visibility across client engagements.

RMP Enterprise is an Advertising Agency founded in 2006 that connects talented young people with companies offering placements, internships and apprenticeships.
I joined RMP as CSM to assist the company in improving processes and internal operations.

Duties

• Managed a book of business of 80+ SMEs and enterprise accounts, representing 500 thousand in ARR.
• Owned onboarding, implementation, to renewals stage of client's life cycle journey
• KPi's I worked towards were product adoption, C-SAT and CTR, Events Attendance
• Develops and delivers impactful training programs via MS Teams and webinars.Measured and analyzed onboarding performance, driving continuous improvement through data insights.
• Utilized HubSpot to manage onboarding workflows, track client health and engagement metrics, and automate post-sales processes to ensure timely go-live and improved retention outcomes.
• Partnered with clients to define success, build plans, and maximize campaign results, analyzed client needs and tailored onboarding paths for optimal ROI.
• Provided post-sale support, identified upselling opportunities, and made data-driven recommendations. Managed projects efficiently, setting and achieving key milestones for timely client activation.
• Developed strategies for renewals, up-sells, and cross-sells.
• Increased sales by 20% and extended campaigns.
• Built strong relationships with clients through communication.
• Fostered strong partnerships with Sales, Products and Services, to deliver a world-class customer experience.
• Championed the voice of the client, informing strategic decisions and future product development.

Mintel – The world's leading Market Intelligence agency. From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. I joined Mintel to assist clients with onboarding/ training, client support and retention.

Responsibilities :

• Built and nurtured relationships with industry 50+ leaders in technology, marketing, and market research in EMEA.
• : Guided customers from onboarding to value realization, ensuring adoption and satisfaction.
• Proactively identify customer needs and pain points, recommending best practices and strategies.
• Monitored product usage, identified churn risks and expansion opportunities, developing action plans for maximum ROI.
• Established strong relationships with key decision-makers, fostering long-term loyalty and advocacy.
• Supported and nurtured internal champions within customer organizations to drive product adoption of Saas product.
• Collaborated closely with Account Managers to secure successful customer renewals and contract expansions.
• Partnered with various teams to create user-friendly content and ensure timely issue resolution.

• Answered customer queries regarding stock, products, company changes, prices, services, and information.
• Responded promptly to telephone calls, aiming to avoid on-hold wait times and manage up to 10 calls per minute.
• Tracked and expedited orders as needed.
• Collected and utilized customer feedback to make process changes, exceeding satisfaction goals.
• Assisted E-commerce Country lead with FAQ preparation and translations.
  Used various software platforms, including Cyber source, Paypal, Adyein, D635, OMG, and Salesforce.
• Actively participated in ongoing training and support for enhanced productivity and sales opportunities.
• Established and maintained positive working relationships with suppliers.
  Conducted elevations on new stock for financial and insurance documentation.
• Functioned as a motivated team member, consistently surpassing monthly sales targets.