Nurcan Erdogdu, Msc In MIS, PMP®

• Company Overview: Digital Transformation | Microsoft Dynamics 365
• Lead enterprise-wide digital transformation initiatives at LHC Procurement Group, delivering measurable business impact through the successful implementation and optimization of Microsoft Dynamics 365 CRM and ERP platforms. Enhanced operational efficiency by over 40% through process automation, workflow optimization, and data-driven decision-making.
• Collaborate with executive stakeholders, cross-functional teams, and vendors to align technical solutions with business goals. Directed end-to-end CRM/ERP project lifecycles, including requirements gathering, gap analysis, propose business solution, deployment, and user training.
• Design and execute release management procedures and UAT strategies, enabling rapid delivery and minimizing rework. Manage the supplier portal, triaged incoming requests, and ensured seamless integration and compliance within Microsoft Dynamics 365 ecosystem.
• Champion change management initiatives, driving user adoption, minimizing resistance, and ensuring smooth transitions across organizational units. Proven ability to deliver complex IT solutions on time, within budget, and aligned with governance, compliance, and performance standards.

• Developed a comprehensive project management roadmap to define Microsoft Dynamics 365 project objectives, timelines, milestones, resource allocation, and risk mitigation strategies.

• Managed cloud migration and deployments, ensuring scalability and security
• Led and managed staff of 25 team members engaged in administering complexity
• Performed gap analysis between existing system and processes and desired state, identifying areas for improvement or enhancement.

• Championed Emergency Dashboard updates for real-time crisis responses
• Led CR processes through ServiceNow, overseeing requests through completion and continuously communicating with relevant project team members
• Developed RFP documents and vendor selection processes
• Facilitated Scrum ceremonies, actively using Azure DevOps for Agile project management
• Key point as a business analyst in a product that is a part of our internal digital solution for the COVID-19 response.
• Led cross-functional teams for successful project delivery within scope, schedule, budget constrains and creating value.

• Improved GDPR compliance and customer data security
• Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions in Microsoft Dynamics 365 project

• Delivered a digital solution project using monday.com, optimizing scope and resources within tight deadlines, improving efficiency and customer journey processes
• Led a staff of +10 team members engaged in administering complex IT infrastructure.

• Planned and delivered project scheduling services, including the creation of detailed Gantt charts for the client’s platform in a fast-paced environment, completing the work two weeks ahead of schedule despite challenges related to planning permissions.
• Demonstrated agility, foresight, and proactive risk mitigation in overcoming regulatory obstacles and maintaining project momentum.

• Successfully delivered end-to-end marketing projects, including web design, web development, social media marketing, and e-commerce strategies, resulting in a 15% increase in client engagement.
• Demonstrated strong project leadership in managing integrated digital campaigns that aligned brand presence with customer expectations and market trends.

• Delivered end-to-end IT infrastructure projects for a certified Cisco partner, ensuring seamless system integration, cross platform compatibility, and measurable process improvements.
• Collaborated closely with stakeholders to align technical delivery with client expectations, business requirements, and industry best practices.

• Managed over 20 projects utilising both Agile and Waterfall methodologies, delivering complex IT and digital transformation initiatives on time and within budget.
• Led the award-winning ‘Digital Transformation of Software Quality Project’, recognized at the IDC Finance Summit 2018, which achieved a 40% efficiency improvement in test operations through strategic automation and process re-engineering.

• Supervised and led complex IT projects involving large, cross-functional teams, consistently demonstrating a proactive approach to risk management, stakeholder engagement, and project delivery.
• Ensured alignment of project goals with business objectives, optimising resources and maintaining focus on quality, efficiency, and timely execution.

• Led diverse projects including IT Infrastructure, card payment systems, software implementation, PCI-DSS, product development/improvement, reporting, mobile app improvement and campaign/lead management
• Directed “The Interbank Card Centre & AXA Integration Project,” implementing data protection measures compliant with PCI-DSS and GDPR

• Championed of “Mobile Campaign Project” in collaboration with multiple vendors that was the first project was used as a model by other companies focusing on digitalization and mobile applications. Achieved under 15% of the budget and car insurance sales increased 30%, resulting in high customer satisfaction

IT Consultancy Company providing financial and reporting products, analytics, business intelligence, cloud, and managed services
• Delivered full-lifecycle business analysis services for legal banking initiatives, structured as data warehousing projects within a fast-paced Agile environment.
• Collaborated with business stakeholders during the pre-analysis phase to define and document detailed business requirements and scope for legal regulatory reporting.
• Utilised SQL, Oracle DB, and OBI to extract, analysis, and visualise data; also delivered end-user training to ensure self-service reporting capabilities.
• Created comprehensive business and technical analysis documentation with a strong focus on accuracy, consistency, and project traceability.
• Acted as a key liaison between business and development teams to ensure application solutions aligned with business goals and functional expectations.
• Translated complex business requirements into technical specifications and user stories, supporting development, testing, and successful delivery of project outcomes.

• Successfully delivered end-to-end business analysis services for the client’s platform, building upon and optimising existing systems within a dynamic project environment.
• Collaborated closely with key stakeholders to define scope, objectives, and deliverables, ensuring alignment with overall business goals and strategic project direction.
• Developed high-quality documentation to support training efforts and helping users fully understand new systems and procedures.