Rosalinda Yeboah
Summary
Determined and hardworking individual eager to enhance skill set and offer high value administrative support in a legal environment. Thrives in fast-paced environments and possesses a keen eye for detail and excellent time management. Dependable with an open mind and ready to learn attitude to work.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Hospitality/Waitress
Constellation
London/Birmingham
01.2023 - Current
- Provided friendly, formal service maximising positive customer satisfaction ratings.
- Delivered credit card and collected cash payments and provided receipt to customers.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Call handler
Sitel UK
Stratford-upon-Avon
12.2021 - 02.2023
- Demonstrated compassion, emotional resilience and respect to handle high volume of emergency calls.
- Listened actively to caller concerns, questions and used problem solving skills to resolve situations.
- Mentored colleagues by sharing my expertise to develop their skills and grow professionally.
Sales assistant
Savers
Peckham, Southwark
05.2018 - 03.2019
- Provided service with politeness and offered assistance with merchandise selecting.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases and KPI targets.
- Processed cash, card and mobile payments using POS systems.
Receptionist
A Vincent Solicitors
Woolwich, Greenwich
10.2018 - 10.2018
- Greeted customers in a professional manner and provided knowledgeable assistance to their queries.
- Answered and resolved enquiries from clients, compiling detailed notes and promptly forwarding as required.
- Provided clerical support to company employees including copying, typing and file management.
Education
Bachelor of Arts - Law
Aston University
Birmingham 09.2019 - 09.2023
A-Levels - Sociology, Business Studies, Government and Politics
Wilmington Grammar Sixth Form
London 09.2017 - 06.2019
GCSEs - English and Maths
Harris Garrard Academy
Erith 10.2015 - 06.2017
Skills
- Strong Communication
- Organised and reliable
- Numeracy
- Positive attitude to work
- Excellent time management
- Confident and self-motivated
- Technical - (MS Office Word, Excel and Powerpoint)
Timeline
Hospitality/Waitress
Constellation
01.2023 - Current
Call handler
Sitel UK
12.2021 - 02.2023
Bachelor of Arts - Law
Aston University
09.2019 - 09.2023
Receptionist
A Vincent Solicitors
10.2018 - 10.2018
Sales assistant
Savers
05.2018 - 03.2019
A-Levels - Sociology, Business Studies, Government and Politics
Wilmington Grammar Sixth Form
09.2017 - 06.2019
GCSEs - English and Maths
Harris Garrard Academy
10.2015 - 06.2017
Similar Profiles
Arik ApplebeeArik Applebee
Armed Nuclear Security Officer at ConstellationArmed Nuclear Security Officer at Constellation
Muhmmad Ismail BazMuhmmad Ismail Baz
Waiter at ConstellationWaiter at Constellation
Stuart William VolmerStuart William Volmer
Manager of Site Security Operations at ConstellationManager of Site Security Operations at Constellation
Carolyne JosephCarolyne Joseph
Site Vice President, Dresden Station at ConstellationSite Vice President, Dresden Station at Constellation
Anthea HammondAnthea Hammond
Event Waitress / Hospitality Server at FreelanceEvent Waitress / Hospitality Server at Freelance