Rosalinda Yeboah
Summary
Determined and hardworking individual eager to enhance skill set and offer high value administrative support in a legal environment. Thrives in fast-paced environments and possesses a keen eye for detail and excellent time management. Dependable with an open mind and ready to learn attitude to work.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Hospitality/Waitress
Constellation
London/Birmingham
2023.01 - Current
- Provided friendly, formal service maximising positive customer satisfaction ratings.
- Delivered credit card and collected cash payments and provided receipt to customers.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Call handler
Sitel UK
Stratford-upon-Avon
2021.12 - 2023.02
- Demonstrated compassion, emotional resilience and respect to handle high volume of emergency calls.
- Listened actively to caller concerns, questions and used problem solving skills to resolve situations.
- Mentored colleagues by sharing my expertise to develop their skills and grow professionally.
Sales assistant
Savers
Peckham, Southwark
2018.05 - 2019.03
- Provided service with politeness and offered assistance with merchandise selecting.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases and KPI targets.
- Processed cash, card and mobile payments using POS systems.
Receptionist
A Vincent Solicitors
Woolwich, Greenwich
2018.10 - 2018.10
- Greeted customers in a professional manner and provided knowledgeable assistance to their queries.
- Answered and resolved enquiries from clients, compiling detailed notes and promptly forwarding as required.
- Provided clerical support to company employees including copying, typing and file management.
Education
Bachelor of Arts - Law
Aston University
Birmingham 2019.09 - 2023.09
A-Levels - Sociology, Business Studies, Government and Politics
Wilmington Grammar Sixth Form
London 2017.09 - 2019.06
GCSEs - English and Maths
Harris Garrard Academy
Erith 2015.10 - 2017.06
Skills
- Strong Communication
- Organised and reliable
- Numeracy
- Positive attitude to work
- Excellent time management
- Confident and self-motivated
- Technical - (MS Office Word, Excel and Powerpoint)
Timeline
Hospitality/Waitress
Constellation
2023.01 - Current
Call handler
Sitel UK
2021.12 - 2023.02
Bachelor of Arts - Law
Aston University
2019.09 - 2023.09
Receptionist
A Vincent Solicitors
2018.10 - 2018.10
Sales assistant
Savers
2018.05 - 2019.03
A-Levels - Sociology, Business Studies, Government and Politics
Wilmington Grammar Sixth Form
2017.09 - 2019.06
GCSEs - English and Maths
Harris Garrard Academy
2015.10 - 2017.06