Rory Phillips
Swansea ,West Glamorgan
Summary
Experienced in engaging with customers to understand needs and provide tailored solutions. Skilled at building rapport quickly, ensuring positive customer experience. Consistently exceed targets through persuasive communication and strong product knowledge.
Overview
1
1
Language
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Customer Sales Advisor
LKQ Euro Car Parts
Swansea , West Glamorgan
10.2024 - Current
- Supported new staff by providing mentorship and guidance on sales processes, product knowledge, and customer service excellence.
- Maintained up-to-date knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Kept cool, calm and collected when dealing with upset customers, offering smart solutions to issues, maintaining customer satisfaction.
- Maintained exceptionally clean sales floor.
- Identified customer needs through effective questioning and recommended appropriate products.
- Developed and maintained strong relationships with clients to foster repeat business and referrals.
Technician
Jamie Short LTD
Swansea , West Glamorgan
09.2022 - 10.2024
- Set up equipment to test and verify functionality and performance.
- Performed diagnostics and troubleshooting to evaluate equipment performance and increase reliability.
- Documented all maintenance work and repairs in detail for future reference and compliance.
- Inspected equipment and systems to identify issues and report problems for repair.
- Cooperated with staff and other contractors to finish or hand over tasks smoothly for successful project completion.
- Communicated product and machine failure details to address and resolve root causes.
- Analysed system data to predict potential failures before they occurred.
- Researched industry products and services to stay abreast with latest trends.
- Adhered to health and safety regulations, promoting a safe working environment.
Education
NVQ Level 2 - Motor vehicle
Tycoch
Swansea , West Glamorgan 09.2022 - 09.2024
GCSEs - gcse
comprehensive
swansea01-2022
Skills
- Product knowledge
- Equipment maintenance
- Diagnostics troubleshooting
- Adaptive problem solving
- Performance evaluation
- Team work
- Maintenance and repair
- Mechanical knowledge
- Problem solver
- Safety awareness
- Safety equipment
- Decision making under pressure
- Troubleshooting expertise
- Reliable decision making
- Engineering maintenance
Languages
Welsh
Intermediate
B1
Hobbies and interests
- socialising with friends and family
- brown belt in kickboxing j&k academy and won gold and 2 silvers in the world championships in Italy 2019
- f1
- meeting new people
- played football for 2 teams
- love gaming
Timeline
Customer Sales Advisor
LKQ Euro Car Parts
10.2024 - Current
Technician
Jamie Short LTD
09.2022 - 10.2024
NVQ Level 2 - Motor vehicle
Tycoch
09.2022 - 09.2024
GCSEs - gcse
comprehensive