Rory McFarlane
Cumbernauld,North Lanarkshire
Summary
Dedicated professional with a strong foundation in customer service and complaint management, adept at adapting to fast-paced environments. Demonstrates seamless multitasking and effective customer communication, ensuring a positive dining experience. Proficient in workplace hygiene, table setting, and handling cash transactions, with a commitment to maintaining high standards of service.
Overview
1
1
year of professional experience
Work history
Part Time Catering staff member
The Golden Pheasant
Cumbernauld, North Lanarkshire
2025.10 - Current
- Prioritised tasks efficiently during peak hours, ensuring timely service delivery to customers.
- Maintained high hygiene standards for clean and safe kitchen environment.
- Adhered to all safety regulations, minimising risk of accidents on-site.
- Cleaned dining areas diligently, providing pleasant eating environment for guests.
- Managed event set-up and tear-down duties, facilitating seamless functioning.
- Ensured smooth operations by coordinating with other catering staff members.
- Achieved customer satisfaction by promptly serving food and beverages.
Voluntary Athletic Club Assistant
Cumbernauld Athletics
Cumbernauld, North Lanarkshire
2025.08 - 2025.10
- Cultivated positive relationships amongst members through regular interaction and engagement activities.
- Ensured customer satisfaction by promptly addressing queries or concerns.
- Welcomed new members to the club, fostering an inclusive environment.
- Helped maintain gym equipment cleanliness, contributing to an inviting workout atmosphere.
- Kept abreast of all health and safety regulations to ensure compliance within the club setting.
Education
Scottish Qualifications Certificates -
St Maurice's High-school
Cumbernauld, North LanarkshireSkills
- Table setting aptitude
- Workplace hygiene
- Seamless multitasking
- Fast-paced adaptability
- Customer Service
- Client interaction
- Complaint resolution
- Handling cash transactions
- Constructive feedback acceptance
- Positive attitude
Affiliations
- Athletics - Compete for Cumbernauld Athletics Club in Javelin, Discus, 100m, 60m, Long Jump
- Weightlifting and Powerlifting non competitively
Accomplishments
- Achieved 1st place at the Scottish Schools Athletics competition in Javelin - 2026,25,24
- Competed on an international level in Javelin for Scotland in July 2025 at the Schools International Athletics Board competition held in Derby and achieved 4th place.
- Received Athlete of the Year from Cumbernauld Athletics Club - 2026,25
- Consistently excelled in Javelin, maintaining 1st position across the entirety of Scotland for 4 consecutive years.
- Won Gold at 3 Scottish National events for javelin - 2026,25,24
Timeline
Part Time Catering staff member
The Golden Pheasant
2025.10 - Current
Voluntary Athletic Club Assistant
Cumbernauld Athletics
2025.08 - 2025.10
Scottish Qualifications Certificates -
St Maurice's High-school