Lucia Wade
Brighton And Hove
Summary
Reliable and dedicated individual with keen interest in catering industry. Strong background in customer service and teamwork, coupled with excellent organisational skills. Committed to enhancing guest satisfaction and contributing to seamless dining experience.
Hard-working individual with main objective to achieve company targets and goals. Team player and eager to enhance dining experience. Responsible in following protocols and guidelines.
Overview
3
3
years of professional experience
Work history
Catering staff member
Aramark
Brighton & hove
2025.06 - Current
- Communicated effectively with all team members, promoting a harmonious work atmosphere.
- Assisted chefs in preparation of meals, enhancing efficiency in the kitchen.
- Achieved customer satisfaction by promptly serving food and beverages.
- Cleaned dining areas diligently, providing a pleasant eating environment for guests.
- Prepared special dietary requests with attention to detail and care.
- Adhered to all safety regulations, minimising risk of accidents on-site.
- Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
Spa receptionist
Harbour hotels
Brighton , East Sussex
2025.09 - 2025.12
- Prioritised high standards of hygiene across all areas of responsibility within the spa.
- Handled customer enquiries to provide clear and concise information about spa services.
- Promoted positive brand image by maintaining exceptional grooming standards and orderly Front-of-House (FOH) area.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Acted as first point of contact for wide range of personnel.
- Delivered front of house duties with warm and professional manner.
- Maintained accurate and up-to-date records for smooth handovers.
- Embodied company values through friendly and reliable customer service.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Signposted other services where appropriate using industry knowledge and contacts.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Maintained reception area stock of important forms and brochures.
- Managed office calendar, set new appointments and assisted with arrangements.
- Wrote professional letters, memos and emails for internal and external business communication.
- Kept reception area clean and organised to uphold professional office reputation.
- Provided clerical support to company employees, including copying, faxing and file management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Maintained impeccable levels of cleanliness in spa reception area for continued positive first impressions.
- Greeted customers upon entry to establish warm and welcoming environment in line with brand standards.
Waitress assistant
Electric hair
Brighton
2025.05 - 2025.05
- Assisted head waitress with large party coordination, aiding in smooth function.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Enhanced dining experience through friendly interaction with customers.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Collaborated with team to provide efficient service during peak hours.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
Beautician
Rocksea beauty & foot health
Brighton And Hove
2024.09 - 2025.04
- Maintained proper records of clients' treatment plans, ensured continuity in care regime.
- Conducted skin assessments for recommending suitable treatments.
- Continually updated knowledge on latest beauty trends, improved service delivery.
- Provided manicures and pedicure services, improved overall aesthetic appeal of clients' hands and feet.
- Used safe work practices to prevent accidents or injuries in the salon.
- Promoted salon's products and services for increased sales revenues.
- Managed appointments efficiently whilst maintaining high level of customer service standards.
- Assisted in reception duties when required to ensure seamless operation of the salon.
- Demonstrated high-quality waxing techniques; provided painless hair removal solutions.
- Ensured smooth operations in salon, maintained cleanliness and hygiene.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
- Delivered immaculate manicures using gel and acrylics.
- Carefully handled hot wax to deliver clean and flawless results.
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Consulted with clients to understand and meet individual beauty needs.
- Shaped fingers and toenails based on latest styles or client requests.
- Achieved high-quality manicure finishes with attention to detail.
Receptionist
Rocksea beauty & foot health
Brighton & Hove
2024.09 - 2025.04
- Managed phone calls, resulting in effective communication flow within the company.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained an organised reception area for a professional business environment.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Maintained accurate and up-to-date records for smooth handovers.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Handled office petty cash and maintained flawless records.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
Waitress/kitchen porter
Tutti frutti
Brighton
2023.02 - 2024.11
- Improved customer satisfaction by providing efficient and friendly service.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Provided top-notch service to customers, improved overall dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Met special dietary requests with careful preparation and presentation of dishes.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Advanced team efficiency by assisting in training new waitstaff members.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Kept tables clear of used crockery, glassware and cutlery.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
Education
Pedicure - Beauty
Bc beauty
Brighton 04.2025
Spray tanning - Beauty
Bc beauty
Brighton04.2025
Waxing - Beauty
Bc beauty
Brighton 04.2025
Shellac gel - Beauty
Cnd sweet squared
Crawley11.2024
GCSEs - High school education
Kings school hove
Brighton And Hove05.2024
Skills
- Table setting aptitude
- Adapting to fast-paced environment
- Dietary restrictions understanding
- Workplace hygiene understanding
- Compliance with alcohol laws
- Food allergen knowledge
- Catering software utilisation
- Complaint management
- Customer Service
Hobbies
•social media •beauty&hair
•fashion •working hard
•gym •succeeding in life
Additional Information
Date of birth : 06/12/2007
Timeline
Spa receptionist
Harbour hotels
2025.09 - 2025.12
Catering staff member
Aramark
2025.06 - Current
Waitress assistant
Electric hair
2025.05 - 2025.05
Beautician
Rocksea beauty & foot health
2024.09 - 2025.04
Receptionist
Rocksea beauty & foot health
2024.09 - 2025.04
Waitress/kitchen porter
Tutti frutti
2023.02 - 2024.11
Pedicure - Beauty
Bc beauty
Spray tanning - Beauty
Bc beauty
Waxing - Beauty
Bc beauty
Shellac gel - Beauty
Cnd sweet squared
GCSEs - High school education
Kings school hove