RORY BALFOUR

I am a dedicated postal professional with extensive expertise in processing returns, special deliveries, and delivery record keeping. Demonstrating exceptional skills in parcel handling, letter bundling, and package tracking systems, ensuring punctuality and reliability in all operations. Proficient in postal regulations and safety consciousness, with a strong focus on health and safety compliance. Known for customer service excellence, handling complaints with resilience under pressure while maintaining confidentiality adherence. I am a reliable and organised individual with a strong work ethic and possess excellent communication skills that make me the first port of call for colleagues who have any issues within the office. Having been a floater most of my 19 years within Royal Mail I have personally delivered the vast majority of the duties in the office and have been trusted to reframe walks that have seen major change within them. This included timing walks to the minute to make sure they were not unachievable. Physically re-framing the walk at the frame to make it as effective as possible including taking into account if the duty needs a trolley or high capacity to make it as effective as it can be. My input has led to pouch boxes being added or taken away as a result of their effectiveness to make the route as viable as possible, On any given working day I will help colleagues tie down frames effectively. Mark areas on walks where bags would go to make their day easier and or lighter. Highlight with my extensive knowledge of each duty where dangerous dogs may be an issue or any other dangers/problems that they may encounter. I keep a personal data base of codes for buildings that allow us entry and receive phone calls from colleagues on a daily basis who have forgotten and/or simply do not know the specific code. It has been said around the office that I am seen as the unofficial workplace coach and first touch base for many individuals simply because of my relaxed and good mannered, sensible approach to the job. Others find me easy to talk to, helpful and sincere, no matter how trivial or silly the question or request may be. I have been trusted to train new recruits on many occasions, showing them all aspects of the job they will be required to do shadowing them around both the internal office duties and out on the actual street delivering. Career goals include advancing within the organisation helping them become a more efficient, productive and valuable company.