Roop Sai Ghanta
Luton,Central Bedfordshire
Summary
- Dynamics CRM Developer with 5+ years of experience in development, customization, and delivery of Microsoft Dynamics CRM (Online & On-Premises)
- Designed, developed, and customized Dynamics 365 CE (Sales, Customer Service, Marketing) modules to meet business requirements.
- Created and customized entities, forms, views, dashboards, and business rules within Dynamics 365.
- Built custom plugins, workflows, and Power Automate flows to automate complex business processes.
- Developed and deployed JavaScript (client-side scripting) to enhance user interface functionality and validations.
- Integrated Dynamics 365 with external systems using REST APIs via Power Automate.
- Implemented Role based access security model and field-level security to control user access.
- Migrated and transformed data using KingswaySoft, SSIS packages, and Data Import Wizard.
- Developed Power Apps Canvas and Model-Driven Apps and integrated with Dynamics 365.
- Created custom reports and charts using FetchXML, SSRS, and Power BI dashboards.
- Supported end-to-end solution delivery, including requirement analysis, unit testing, UAT support, and deployment.
- Provided ongoing BAU support, including bug fixing, user issue resolution, and system enhancements.
- Skilled in preparing technical documentation, deployment guides and user manuals for developers and stakeholders.
- Experienced in CI/CD pipelines for solution management, deployments, and version control.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Dynamics 365 Developer
TCS
London
02.2023 - Current
- Designed, developed, and customized Dynamics 365 CE modules (Sales, Customer Service) to align with evolving business requirements under the BAU model.
- Managed day-to-day CRM support activities, including bug fixes, performance optimization, and user issue resolution to ensure system stability.
- Developed and deployed custom plugins, workflows, and Power Automate flows to automate and streamline business processes.
- Configured and customized entities, forms, views, dashboards, and security roles to improve user experience and productivity.
- Supported data migration activities by developing ETL scripts using SSIS and KingswaySoft for seamless transition during system upgrades and new implementations.
- Integrated Dynamics 365 CRM with third-party applications using Azure Logic Apps, REST APIs, and custom connectors.
- Participated in end-to-end implementation projects, including requirement gathering, fit-gap analysis, solution design, development, testing, and deployment.
- Prepared technical documentation, system configurations, and user guides to support BAU operations and future enhancements.
- Performed regular system health checks, monitored asynchronous services, and optimized SQL queries for better CRM performance.
- Collaborated with business analysts, testers, and stakeholders to deliver continuous improvements and ensure CRM solutions met business KPIs.
- Delivered post-implementation support and knowledge transfer sessions to ensure a smooth handover to BAU teams.
Dynamics 365 CRM Support Analyst
TCS
India
10.2020 - 02.2023
- Provided Level 3 support for Dynamics 365 CRM resolving complex technical issues and incidents escalated from Level 2 teams.
- Performed root cause analysis and delivered permanent fixes for recurring issues to reduce incident re-open rates.
- Developed and deployed bug fixes, minor customizations, and enhancements (plugins, workflows, and JavaScript) to address business-critical needs.
- Authored and maintained knowledge base articles and technical documentation to assist L1 and L2 teams in issue resolution and reduce escalations.
- Collaborated closely with product owners, developers, and business teams to validate requirements and implement changes with minimal disruption.
- Ensured SLA compliance by monitoring high-priority tickets, resolving escalations, and providing timely communication to stakeholders.
- Carried out data validation and troubleshooting (using Advanced Find and SQL queries) for data integrity and accuracy issues.
- Participated in release management and deployments, testing fixes in UAT environments before production release.
- Delivered user support and guidance, ensuring smooth CRM usage and process adherence for end users.
- Suggested and implemented process improvements within BAU operations to streamline ticket triage and resolution.
Education
Bachelor of Science - Computers
JNTUK
India 06.2016 - 07.2020
Skills
- Dynamics CRM
- C#
- SQL
- HTML
- JavaScript
- XRM Tool Box
- SSRS
- Power BI
- Power Apps
Certification
PL-200 : Power Platform Functional Consultant Associate
Timeline
Dynamics 365 Developer
TCS
02.2023 - Current
Dynamics 365 CRM Support Analyst
TCS
10.2020 - 02.2023
Bachelor of Science - Computers
JNTUK
06.2016 - 07.2020